Medical Receptionist - OBGYN Office

Job TitleJob Specific Core Competencies:Register patients and update patient demographics.Schedule/reschedule/cancel patient appointments.Check patients in and out correctly and timely.Collect cash and card copays from patients.Prerequisite Skills:Demonstrated communication skills to effectively communicate with patients and patients' families.Demonstrated reading skills to interpret instructions, manuals, insurance information, physician instructions and patient correspondence.Demonstrated math skills to calculate patient bills.Demonstrated knowledge of medical terminology.Operational knowledge of telephones, fax machines, postage machines, and other office equipment.Demonstrated oral communication skills needed to develop patient rapport and ability to independently address patient needs as appropriate.Demonstrated ability in handling patient confidentiality.Ability to work with peers in a team situation and create a positive work environment for team members.Demonstrate a functional and technical understanding of applicable scheduling and billing software, Intranet and Internet usage, Excel/Word software, E-mail Usage and Web-based applications. Required to check e-mail daily and use as a source of internal and external communication. Required to understand and utilize electronic medical record technology.Essential Functions and Responsibilities:Schedule patient appointmentsInteract with patients in a warm friendly manner showing respect and courteousnessEnter data into systems accurately, completely and timelyDetermine information needed from patient for registration process and provide appropriate documentation to patient at registrationVerify patient's insurance eligibilityAnswer phone calls by the third ringTransfer calls to appropriate person or voice mail as directedPrepare and mail patient correspondence as directedDirects incoming patient and visitors to appropriate locationOversees the patient waiting area, coordinates patient movement, and reports problems or irregularities to managerParticipates in all departmental and organizational meetingsPerforms nasal swabs according to protocolCompetencies:Attitude/Customer Competencies:Caring, compassionate, and approachable in all customer contactsPrivacy – respects customers' right to privacy and modestyConfidentiality – maintains customers' confidentialityTelephone etiquette – speaks so that customers hear a smileAppearance – takes personal ownership in appearance and that of work environmentInitiative – takes necessary steps to fix problems immediatelyProviding Direction and Customer Acknowledgment – provides personalized attention by being courteous, friendly, and helpful when responding to customers' needsTimely service – recognizes that customers' time is very valuable; provides them with prompt serviceCustomer information/education – provides customers with the best information needed to make informed choicesRelationship Competencies/Work Group Competencies:Demonstrates advocacy, respect and truth tellingDemonstrates accountability for own actionsDemonstrates ability to respectfully address interpersonal conflictsTakes initiative to help othersDemonstrates a learning attitude toward solving problemsDemonstrates openness to change and new learningReports to work on time and has regular attendanceAdheres to practice defined dress codeAttends Staff meetingsEthical Decision-Making:Respects the needs, expectations and rights of all individualsAdvocates the rights of all to a safe environmentUses sensitivity to cultural diversity to guide decision-makingPerformance Improvement:Identifies work processes and strives to reduce cost and increase satisfactionIdentifies customers and demonstrates understanding of customers' expectationsActively works to increase satisfaction of allMonitors customers' satisfactionTakes active role in department process improvement efforts; demonstrates understanding of outcomesDemonstrates an understanding of responsibilitiesDemonstrates diagnostic thinking/reasoningUtilizes feedback from peers, supervisor, customers to drive performance and behaviorsPrioritizes workplace safetyCertification/License:None required.Additional Licensure/Credential Requirements:High school diploma or general equivalency diploma (GED).Additional Education and Experience Requirements:Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Health.Customer service experience and ability to work in a fast-paced high stress environment.Excellent communication skills, spelling and grammar.Attention to detail.Good keyboarding skills.Require one plus years of experience in a healthcare setting.Work Conditions:Physical/Mental Demands:Standing, sitting, walking, bending, kneeling, crouching, and crawling as needed more than 2/3 of day.Occasional stress from dealing with many staff and patients.Equipment Used: Computer, Telephone, Printer, Fax Machine, Copy MachineEnvironmental Conditions:Works insideEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Hancock Regional Hospital