Program Manager

Senior Content Safety Policy Operations Manager - TikTok Safety ProductLocation: San JoseEmployment Type: RegularJob Code: A128466AResponsibilitiesTikTok Platform Responsibilities Business Governance team is responsible for building a safe, trustworthy, and sustainable business ecosystem across global markets. The team develops governance policies, operational standards, and risk management frameworks to ensure platform integrity while balancing compliance requirements, business growth, and user experience. Working closely with Product, Engineering, Algorithm, Operations, Moderation, Legal, Policy, and Risk Control teams, the Business Governance team drives the development and implementation of governance strategies that protect ecosystem health, mitigate emerging risks, and support long-term business success.Develop, maintain, and continuously optimize content safety policies and enforcement frameworks for key business scenarios (including Short Drama, Push Notifications, and other content surfaces), balancing compliance requirements, business objectives, and user experience.Conduct investigations and analysis of policy-violating content, risky behaviors, abnormal accounts, and emerging ecosystem risks; identify root causes and propose scalable safety solutions.Design and improve content safety strategies and enforcement mechanisms for content, accounts, business entities, and related ecosystem activities to strengthen platform risk management capabilities.Partner closely with Product, Engineering, Algorithm, Moderation, Operations, Legal, and Policy teams to translate safety policies into executable review guidelines, operational processes, and product capabilities.Monitor safety performance through data analysis and business feedback, establish measurement frameworks, and drive continuous iteration of safety policies and strategies.Improve consistency, accuracy, and efficiency across both human review and automated enforcement systems through operational optimization and policy refinement.Lead or support high-priority safety initiatives and risk mitigation projects, developing solutions for complex and emerging content challenges. Stay informed on industry trends, regulatory developments, and evolving risk patterns to proactively strengthen safety policies and ecosystem protections.QualificationsMinimum QualificationsBachelor's degree or above.2+ years of experience in Trust & Safety, Content Moderation, Policy Operations, Risk Control, Platform Safety Operations, or related fields.Strong analytical and problem-solving skills, with the ability to translate complex issues into scalable solutions.Excellent communication and cross-functional collaboration skills.Ability to work in a fast-paced environment and manage multiple priorities simultaneously.Data-driven mindset with strong attention to detail.Fluency in written and spoken Chinese is needed to manage stakeholders in China market.Preferred QualificationsExperience in content safety, content integrity, policy operations, or risk management within internet companies.Experience with short-form video, push notification, or high-exposure content scenario safety operations.Experience collaborating with Product, Engineering, Algorithm, or Moderation teams on policy implementation and enforcement initiatives.Familiarity with content moderation workflows, safety policies, or risk detection systems.Compensation and BenefitsThe base salary range for this position in the selected city is $93600 - $220400 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice.About TikTokTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.Why Join UsInspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.Diversity & InclusionTikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.TikTok AccommodationTikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. 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