CUSTOMER SERVICE SPECIALIST (TUNING SUPPORT)

Position: CUSTOMER SERVICE SPECIALIST (TUNING SUPPORT) Location: Fremont, CA Job Id: 211 # of Openings: 1 About the Role 034Motorsport is seeking a passionate, customer-focused automotive enthusiast to join our Customer Service team in a tuning-focused support role. This position is ideal for someone who genuinely enjoys helping others, takes pride in delivering a great customer experience, and has a strong interest in automotive performance. The right candidate is someone who doesn’t just use automotive tuning, but enjoys understanding how it works — someone who is curious, detail-oriented, and motivated to help customers get the most out of their vehicles. You will become comfortable guiding customers through ECU/TCU flashing, troubleshooting, and setup while maintaining a calm, professional, and approachable demeanor. This role is well-suited for individuals who have spent time in the automotive or enthusiast space and are excited to turn that passion into a customer-facing career. Success in this position comes from the ability to balance technical understanding with empathy, clear communication, and ownership of the customer experience from start to finish. What You’ll Do Provide customer-facing support for 034Motorsport tuning products via tickets, email, and phone Deliver an excellent customer experience while supporting technically advanced automotive tuning Provide technical support for 034Motorsport tuning products, including ECU/TCU tunes and flashing tools Assist customers with tuning installation, flashing procedures, updates, and troubleshooting Diagnose and resolve tuning issues using logs, error codes, and customer-provided data Communicate technical concepts clearly to customers with varying experience levels Manage support tickets with accurate documentation and timely follow-ups Escalate complex issues to engineering teams with detailed findings and reproduction steps Contribute to product documentation, FAQs, and troubleshooting resources Stay current on product updates, supported vehicles, and tuning releases Help train and refine AI-powered support tools by providing accurate technical insights, case data, and feedback to improve response speed and customer experience Qualifications & Requirements Customer service or customer support experience (automotive, technical, or enthusiast environment preferred) Automotive industry or enthusiast background (professional or hands-on personal experience) Excellent written and verbal communication skills Strong problem-solving abilities and attention to detail Ability to manage multiple priorities in a fast-paced environment Background and interest in an enthusiast-driven or performance automotive environment Proficiency with CRM systems, online support platforms, and Microsoft Office/Google Suite. Comfortable managing multiple customer cases in a fast-paced environment Strong problem-solving skills: The ability to assess issues efficiently, think critically, and provide clear, effective solutions for customers. Must be able to adapt to different challenges, handle technical escalations, and work with cross-functional teams to resolve complex product-related concerns. Must be a team player with a positive attitude: A collaborative mindset is essential in this role. The ideal candidate thrives in a team-oriented environment, actively contributes to group problem-solving, and is willing to help colleagues when needed. A positive attitude is key to maintaining a supportive workplace culture, ensuring smooth communication, and enhancing overall team performance. This Role Is Not a Fit If Seeking a general IT, networking, or corporate helpdesk position Do not have customer-facing support experience Do not have automotive or enthusiast-related experience Do not have shown interest in an enthusiast-driven or performance automotive environment Bonus Points For Experience reviewing data logs, fault codes, or vehicle diagnostics Experience in technical support, tuning support, or an automotive technical role Strong understanding of automotive tuning concepts (ECU/TCU tuning, flashing diagnostics) Hands-on experience with aftermarket tuning or performance tuning Comfortable working with Windows-based tuning and OBD/USB diagnostic tools Familiarity with VW/Audi/Porsche (VAG) & BMW platforms Ability to read logs, fault codes, and perform basic diagnostic analysis Competitive hourly pay based on experience Employee discounts on 034Motorsport products Paid time off (PTO) and company holidays Career growth opportunities within a fast-paced automotive performance company Hands-on experience with industry-leading performance products Various team outings and bonding events throughout the year Occasional opportunity to work from home A collaborative and engaging work environment with fellow automotive enthusiasts If you are a performance-driven individual with a passion for customer service and automotive performance we’d love to hear from you! #J-18808-Ljbffr 034Motorsport