Counseling Intake Coordinator

Job Description

Job Description

Job Summary: Basic purpose or primary function of the job.

This part-time staff member will work 21 hours per week to field inquiries for potential counseling clients. As the “first response” for clients who reach out to JFCS in need of counseling, this individual must demonstrate a caring, responsive, and problem-solving attitude, and work collaboratively with the front office, billing staff, and members of the Counseling Department.

Job Responsibilities: Principal responsibilities or job duties. Add paragraphs by clicking “enter” as necessary.

• Receive incoming communications to determine the nature of callers’ request. This includes handling incoming calls, emails, faxes and retrieving voice mail messages accurately and timely.
• Collect all pertinent information from individuals calling JFCS and enter that information accurately onto the Intake Spreadsheet and database as directed
• Understand and respect the sensitivity and confidential nature of issues discussed and information handled
• Exercise careful discretion when collecting, discussing and documenting all information
• Work with the billing staff to help verify insurance coverage
• Share information regularly with the Clinical Director and counselors as directed
• Refer to proper community resources as directed
• Performs other related duties as assigned or required

Requirements:

· Bachelor’s degree

· Background in social work a plus

Qualifications:

• Ability to work independently
• Strong problem-solving and analytical skills
• Compassionate and warm disposition

• Excellent interpersonal and telephone skills

• Ability to work with culturally diverse groups

• Strong Computer Skills, with proficiency in Microsoft Word, Excel, and data entry

GENERAL COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

• Thorough understanding of Federation’s mission, policies, values, strengths, and weaknesses. Understanding of the tri-county Jewish community. Creatively identify problems and develop and implement solutions to achieve organization goals.
• Ethics – Treat staff and donors with respect, regardless of their status or position. Work with integrity and ethically.
• Interpersonal Skills and Donor Relations – Adapt to changing work environments and maintain a good working relationship with co-workers, donors, lay leadership, and members. Manage difficult or emotional staff or volunteer situations.
• Teamwork—Exhibit objectivity and openness to others’ views. Contribute to building a positive team spirit. Put success of team over own interests.
• Strategic Thinking – Develops strategies to achieve organization goals. Understands organization’s strengths and weaknesses. Adapts strategies to changing conditions. Displays willingness to make decisions. Includes appropriate people in decision-making process. Takes calculated risks to accomplish goals.
• Project Management – Prioritizes and manages time effectively. Communicates changes and progress. Completes projects on time.
• Written Communication – Writes clearly and informatively. Edits work for spelling and grammar. Presents numerical data effectively.
• Problem Solving - Displays original thinking and creativity. Identifies problems and develops solutions. Works well in group situations. Looks for ways to improve work processes and quality.
• Dependability - Demonstrates accuracy and thoroughness. Completes tasks on time. Uses time efficiently. Is consistently at work and on time. Maintains confidentiality.
• Project Management - Monitors status of projects, thoroughly deals with project details, holds project owners accountable, delivers clear, accurate depiction of status.
• Initiative – Undertakes self-development activities. Seeks increased responsibilities. Accepts constructive criticism.
• Diversity – Shows respect and sensitivity for cultural differences. Promotes a harassment-free environment.

EEO Statement:

The Jewish Federation of Southern New Jersey, and our family of agencies, is an Equal Employment Opportunity employer. We do not discriminate based upon a person’s actual or perceived gender, race, creed, color, sex (including pregnancy), affectional or sexual orientation, gender identity or expression, marital/civil union status, domestic partnership status, familial status, religion, national origin, nationality, ancestry, age, veteran or military status, disability that does not prohibit performance of essential job functions, or other legally protected characteristics.

The Federation participates in the E-Verify program.

The Federation is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need assistance or an accommodation due to a disability, you may contact us via the link on this posting. EOE