Venue Technology Manager

About the Role

The Venue Technology Manager (VTM) is responsible for the technology planning, integration, and delivery at one or more Olympic and Paralympic Games venues. This role works within the Venue Technology team, which includes a central team, Cluster Venue Technology Managers, and other VTMs, and reports to the relevant CVTM for strategic direction. At Games time, the VTM is the most senior technology staff member on the venue, leading delivery, support, and issue resolution, with sponsor, partner, and service provider staff and Technology Volunteers under their operational leadership. The role is critical to ensuring technology services are delivered effectively across the Games.

Key Responsibilities

• Manage one or more assigned venues, with assignments potentially changing based on organisational needs.
• Integrate with the venue's management team, maintaining close contact with Functional Area leads to understand their operations and deliver fit-for-purpose technology solutions.
• Develop effective working relationships with key Functional Areas and external stakeholders, including existing venue operators and public bodies.
• Contribute to detailed venue design and plans to ensure technology spaces and requirements are planned and provided.
• Develop prioritised and detailed plans for delivery and operation of venues for Test Events, Technology Rehearsals, and Games-time.
• Identify risks, dependencies, and opportunities, and develop mitigation and contingency plans, including initiating and tracking corrective actions.
• Build and manage a diverse team of paid staff, contractors, and volunteers to support technology services and equipment at assigned venues.
• Provide regular progress, risk, and issue management reports in line with governance structures and reporting cadence.
• Lead all aspects of technology services and equipment installation, testing, handover, operational support, and decommissioning at assigned venues, overseeing team progress and stakeholder communication.
• Track and manage deployed technology assets.
• Act as the primary point of contact to resolve technology issues in cooperation with partners and service providers, manage stakeholder expectations, and elevate critical issues to the Technology Operations Centre at Games time.
• Support recruitment of Deputy and Assistant Venue Technology Managers.
• Coordinate team members and participate in relevant training.
• Oversee the mobilisation and welfare of the technology team at the venue, including food, access, and breaks.
• Undertake other tasks and activities as necessary to fully deliver the technology scope, given the dynamic nature of event delivery.

Required Experience & Qualifications

• Minimum of 5 years' experience managing Technology projects or proven experience in a similar role.
• Proficiency in English is a must.
• An attitude to go above and beyond to deliver, including adopting a hands-on approach.
• Ability to successfully lead the sequential but rapid phases of planning and design, deployment, operational readiness and operations, working with multiple Partners and Providers to meet the requirements of demanding clients.
• Passionate about attention to detail and possess a relentless drive for operational readiness, an ability to juggle multiple complex tasks simultaneously while maintaining mental resilience for change and ambiguity.
• Ability to engage and establish strong relationships with a diverse set of stakeholders across the venue(s).
• Deep and demonstrable understanding of the elements of a large, rapid deployment of resources and infrastructure with strict time constraints. Proven ability to create, energise and lead a strong team with very diverse profiles, including volunteers at Games time.
• Proven leadership, interpersonal and communication skills.
• Comfortable managing tight deadlines and multiple tasks simultaneously.
• Problem solving and collaborating in a fast paced, dynamic and rapidly changing environment alongside colleagues from local and international backgrounds, bringing a diverse range of perspectives and experiences.
• Agile and responsive, with a willingness to learn and take on new tasks as they become apparent.
• Ability and willingness to follow guidelines, Operational Processes and Procedures.
• A good knowledge of, and proven practical ability for planning, monitoring and controlling projects or a related program of projects.
• Physical abilities: ability to remain seated, stand, or walk for extended periods
• Physical movement of equipment may be required

Preferred Skills

• Experience in Sports, major event industry or operations in a stadium is very welcome.
• University degree or similar higher education, in Information Technology, Computer Science or related field is desirable.
• Additional languages are desirable.

Workplace

• Hybrid work model: 4 days per week in Downtown Los Angeles office, 1 day from home, transitioning to venue-based work as Games time approaches.
• Local and domestic travel expected.
• No relocation assistance provided.

About the Company

LA28 is an independent, non-profit, privately funded organising committee for the Los Angeles 2028 Olympic and Paralympic Games, on a mission to create Games that celebrate all the city and country have to offer, delivering an unparalleled experience for athletes, fans, partners, and the community. The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years, and Los Angeles' third time hosting the Olympic Games and first time welcoming the Paralympic Games. LA28 is guided by values of optimism, integrity, excellence, inclusion, co-creation, and boldness, and seeks to build a diverse team to put on the Games.