Sr. Service Engineer

AVL is one of the world’s leading mobility technology companies for development, simulation and testing in the automotive industry, and beyond. The company provides concepts, solutions and methodologies in fields like vehicle development and integration, e-mobility, automated and connected mobility (ADAS/AD), and software for a greener, safer, better world of mobility. AVL Test Systems Inc. is growing our Service team and looking for a Senior Service Engineer to support a key customer near Plymouth, Michigan. This is an exciting opportunity for an experienced engineering professional who enjoys hands-on technical work, solving complex problems, and building strong customer partnerships while working with industry-leading emissions and test automation technologies. As a Senior Service Engineer, you will serve as a trusted technical expert and primary customer contact, helping ensure the reliability, performance, and uptime of advanced testing systems. You'll have the opportunity to work closely with a dedicated customer, make a direct impact on their operations, and continue your professional development with a global leader in mobility and testing solutions. This role is primarily onsite at a customer location near Plymouth, MI and requires minimal travel. Applicants must be currently authorized to work in the United States on a full-time basis. Employer will not sponsor an applicant for a work visa for this position. What You'll Do

• Serve as the primary liaison and AVL representative, building strong customer relationships through exceptional technical support and service.
• Install, commission, configure, calibrate, maintain, troubleshoot, and repair AVL products, systems, and software in accordance with AVL standards and processes.
• Support and supervise the installation and startup of advanced testing equipment and measurement systems within customer facilities.
• Diagnose and resolve complex hardware, software, instrumentation, and system performance issues.
• Generate and maintain calibration certificates, service reports, commissioning documentation, and other required records.
• Analyze results and provide technical evaluations, recommendations, and interpretations to customers and internal stakeholders.
• Drive continuous improvement initiatives by developing troubleshooting guides and identifying opportunities to improve equipment effectiveness and reliability.
• Independently assess, categorize, and resolve customer service requests while ensuring a high level of responsiveness and professionalism.
• Proactively manage open issues and drive them to successful resolution through effective communication and follow-up.
• Deliver formal customer training and informal operator instruction on AVL products, systems, and test equipment.
• Mentor and support Junior Service Engineers by sharing technical expertise and best practices related to test cell equipment and systems.
• Take ownership of professional development by actively participating in technical training and certification programs.
• Comply with all customer and AVL safety policies and complete required safety training.
• Support additional projects and responsibilities as business needs require.

What We're Looking For

• Bachelor's degree in Engineering or an equivalent combination of education and experience.
• 5–10 years of experience in a service engineering, field service, testing, or related technical role.
• 7+ years of experience with test automation equipment, test bed operations, and associated hardware and software is highly preferred.
• Strong understanding of electrical and mechanical systems and troubleshooting methodologies.
• Working knowledge of complete test cell operations, instrumentation, and measurement systems.
• Proven ability to diagnose and solve complex technical problems in a customer-facing environment.
• Excellent verbal and written communication skills with the ability to effectively interact with customers, operators, engineers, and management.
• Strong problem-solving, organizational, and time-management abilities.
• Ability to remain professional under pressure, handle challenging customer situations, and maintain a positive customer experience.
• Excellent listening skills, patience, and a customer-first mindset.
• Reliable personal transportation for local and regional travel requirements.
• Willingness to travel occasionally as needed for customer support, training, or business activities.Why Join AVL?

At AVL, you'll work with cutting-edge emissions and testing technologies while partnering directly with industry-leading customers. This role offers a unique combination of technical challenge, customer interaction, autonomy, and career growth within an innovative global organization. If you're looking for an opportunity to expand your expertise, make a visible impact, and be part of a collaborative team, we'd love to hear from you. AVL provides a competitive compensation and benefits package to all direct hires. Specific benefit details and offer packages will be communicated during the interview and/or offer stage. We look forward to receiving your details; please use our online application form or send your application to AVL North America, Inc. / AVL Test Systems, Inc. / AVL Mobility Technologies, Inc. EOE Veterans/Disabled. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by calling Show phone number.

ABOUT AVL NORTH AMERICA

AVL North America has a staff of more than 550 people and has four technical centers in Ann Arbor, Michigan, the Metro Detroit area, and Lake Forest, California.