Case Manager Mental Health Professional Crisis Care Counselor Mobile- Lead

Job Details Level: Experienced Job Location: Highland - Aurora, IL 60506 Position Type: Full-Time Education Level: Bachelors Degree Salary Range: $25.50 - $25.50 Hourly Travel Percentage: Regularly Job Shift: 3rd Shift Job Category: Health Care $1000 Sign on Bonus The Association for Individual Development (AID) is a non‑profit organization whose mission is to empower people with physical, developmental, intellectual, mental health challenges, those who have suffered a trauma, and those at risk to enjoy lives of dignity and purpose. We are looking for a Case Manager - Mental Health Professional - Crisis Care Counselor Mobile-Lead who exemplifies that mission and wants to work for an organization that makes a difference. Schedule: 6:00 pm–6:00 am Sat, Monday, Tuesday & every other Friday. Responsibilities Providing crisis intervention, de‑escalation, emotional support and suicide risk assessment to callers in crisis via phone through AID’s 24/7 crisis line. Manage and assess incoming mobile crisis referrals from 988, local police departments, and other community services via phone through AID’s 24/7 crisis line. Provide in‑person mobile crisis response with a recovery support specialist anywhere in Kendall and Southern Kane County when a person is experiencing a mental health crisis that cannot be de‑escalated over the phone. Complete in‑person assessments to determine suicide risk, level of care need, and access to support. Work with the person in crisis and their collaterals to complete a safety plan. Collaborate with a team of service providers within AID and throughout the social service community to ensure that all client’s needs are being met to promote and maintain community stabilization. Maintain documentation required for crisis intervention services provided on the phone and in the community. Provide supervision and support to all recovery support staff to ensure maintenance of CRSS certification process. Assist Program Manager with carrying out day‑to‑day operations of the program as necessary, including but not limited to, staff training, administrative responsibilities, case management and community relations. Assist with providing supervision and support to all crisis care system staff when providing crisis intervention on the phone and in the community. Benefits 21 days of paid time off plus 10 paid holidays. Paid training. Tuition reimbursement. Benefits including medical, dental, vision, life, STD, LTD, critical illness and accident insurance. 401(k) with a 3.5% company contribution after one year. Qualifications Education: Bachelor’s degree in a human services field (MHP) required; Master’s degree (QMHP) preferred. License/certifications: LPC, LCPC, LSW, or LCSW preferred. Experience: Two or more years of experience in behavioral health/crisis services preferred; bilingual in Spanish preferred; knowledge of DSM‑V or most current edition and experience with Medicaid Rule 132 preferred. Physical: Position requires ability to communicate in person, telephone, and in group settings; frequent standing, walking, navigation of stairs; ability to provide services in clients’ homes and in the community; ability to drive and work overnights required. Additional Requirements Flexibility to work evening/overnight/weekend/rotating holidays. Ability to work rotating on‑call shifts. Cover non‑scheduled shifts as needed. Reliable means of transportation to and from work; maintain automobile liability insurance as defined by AID’s personnel policies. Maintain valid Illinois driver’s license. Drive self and clients in agency or personal vehicle. Ability to work with diverse populations, demonstrating cultural competency and community awareness. May be required to work multiple locations. Complete training as required within 30 days of hire, including First Aid, CPR, Non‑violent Crisis Intervention Training, CEUs, and other relevant training sessions assigned by manager. #J-18808-Ljbffr