ITSM SN Senior Developers
Purple Drive
Overview: Role Summary We are seeking a Senior ServiceNow ITSM Developer with strong hands-on experience in ITSM module implementations, workflow automation, Service Catalog, and Service Portal/UI Builder . The candidate will lead development, customization, integrations, and optimization of ServiceNow ITSM processes in an enterprise environment. Key Responsibilities
- Design, develop, and enhance ServiceNow ITSM modules : Incident, Problem, Change, Request, Knowledge, Asset Management
- Develop and customize Service Catalog items , workflows, approvals, and SLAs.
- Implement automation using Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions .
- Build and customize Service Portal / UI Builder pages and widgets.
- Configure SLAs, notifications, escalation rules , and reports.
- Perform integrations using REST / SOAP APIs , Import Sets, and Transform Maps.
- Ensure CMDB alignment and support CSDM best practices .
- Optimize platform performance and follow ServiceNow best practices .
- Support UAT, production deployments, upgrades, and troubleshooting.
- Collaborate with business stakeholders and follow Agile/Scrum methodology.
- Provide technical guidance to junior developers and contribute to documentation.
- ServiceNow ITSM (Senior level)
- Strong JavaScript and Glide API
- Flow Designer / Workflow
- Service Catalog & Request Management
- Service Portal / UI Builder
- REST / SOAP integrations
- CMDB & CSDM fundamentals
- SLAs, Notifications, Reporting
- ATF (Automated Test Framework)
- HRSD / CSM / ITOM exposure
- Performance Analytics
- ServiceNow Upgrade & Clone experience
- DevOps / CI-CD integration
- ITIL knowledge
Vacancy posted 1 day ago
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