IT SUPPORT SPECIALIST

IT Support SpecialistThe IT Support Specialist provides technical support and maintenance for end-user computing systems, ensuring reliable and efficient day-to-day operations. This role focuses on troubleshooting issues, supporting software and hardware, and maintaining secure and optimized IT environments. The position plays a key role in enabling employees to effectively use technology across the organization.Salary range (insert amount here). Based on location and experience.Safety is our highest priority. We believe a safe workplace is built on mutual respect, care, and accountability. Every team member is empowered and expected to follow safety practices, look out for one another, and speak up about potential risks. Together, we create an environment where everyone goes home safely each day.At Wells, we empower talented team members to deliver exceptional client experiences through innovative problem-solving across preconstruction, engineering, operations, and project management. Guided by honesty and hard work, we build lasting trust while continuously improving building processes. Through strong collaboration, we deliver safe, reliable results that reduce risk and help our clients and communities succeed.Wells provides a competitive benefits package designed to support employees' health, financial well-being, and work-life balance. Benefits include medical, dental, and vision insurance, company-paid disability and life insurance, wellness incentives, paid holidays, PTO, flexible spending accounts, HSA options, a 401(k) with profit sharing, access to Nice Healthcare, employee assistance resources, pet insurance, and additional voluntary coverage such as critical illness, accident, and hospital indemnity plans.Health and family care leave is available to both union and non-union employees.Union employee benefits are provided through separate collective bargaining agreementsWhat You'll DoProvide technical support to end-users, resolving hardware, software, and connectivity issuesInstall, configure, and maintain software applications, including ERP, CAD, and productivity toolsManage and support client systems across multiple locations within a WAN environmentMonitor and maintain system security, responding to incidents and protecting sensitive dataExecute system upgrades, patches, and enhancements aligned with business needsTrack and manage IT assets, ensuring accurate inventory and lifecycle managementCreate and maintain system documentation, configurations, and standard proceduresCollaborate with cross-functional teams to improve computing infrastructure and performanceSupport deployment of applications, updates, and system configurationsTroubleshoot and support devices including desktops, laptops, printers, and mobile devicesIdentify recurring technical issues and implement long-term solutionsAssist with continuous improvement initiatives to enhance user experience and system reliabilityWho We're Looking ForThe ideal candidate is a hands-on IT professional with strong technical troubleshooting skills and experience supporting end-user environments. They are proactive, detail-oriented, and capable of managing multiple priorities while delivering timely solutions. This individual communicates effectively across all levels and is committed to improving system performance and user experience.Ideal Candidates Will HaveAssociate degree or technical degree preferred2+ years of relevant experience with a degree, or 4+ years of related experienceIndustry certifications in desktop or IT support preferredExperience with Microsoft O365, OneDrive, Teams, and related systemsProficiency in Windows client configuration, deployment, and maintenanceExperience with application deployment, updates, and patch managementExperience supporting a wide range of devices and technologiesValid driver's license and ability to travel as neededThis profile summarizes key duties and expectations but does not list every possible job task. Employees must follow all job-related instructions and duties assigned by supervisors.Wells is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities. Wells participates in E-Verify and will provide the federal government with your I-9 Form information to confirm you are authorized to work in the U.S.