Client Care Coordinator

Client Care CoordinatorSafe Harbor Home Care has provided compassionate non-medical home care services to seniors since 2014. Recognized as one of the fastest-growing home care providers in the region, we prioritize work-life balance while supporting the personal and professional growth of our team members.If you are passionate about helping others and making a difference every day, then you belong here! Our caregivers are the heart of everything we do.Why Safe Harbor?· Weekly Pay! Receive a paycheck every week· Flexible Schedule· 24/7 Caregiver Support· Paid Mileage Between Clients· Ongoing Training & Development· Opportunity for growth within the company· Unlimited Referral Bonus OpportunitiesWhat You'll DoClient Care Coordinators support both clients and caregivers to ensure exceptional care experiences, strong caregiver performance, and continuity of service. Responsibilities may include:· Conduct client assessments and reassessments· Develop and update client care plans· Match caregivers with client needs and preferences· Provide caregiving coverage when necessary· Train, mentor, and support caregivers· Coach and support caregiver development· Partner with Scheduling and Operations teams to maintain continuity of care· Monitor service quality and client satisfaction· Address client concerns and assist with service recovery· Support caregiver accountability and performance improvement· Maintain accurate client documentation and records· Monitor compliance with company policies and regulatory requirements· Communicate effectively with clients, families, caregivers, and office staff· Assist with onboarding activities and caregiver support initiatives· Support quality assurance efforts and follow-up activities· Most Importantly - be someone our clients and caregivers can count on!Qualifications· Must be at least 18 years of age· Valid I-9 employment eligibility documentation· California Home Care Aide (HCA) registration prior to client assignment· Current TB clearance· Valid driver's license and reliable transportation· Ability to maintain accurate documentation and client confidentiality· Ability to pass required background check· Strong organizational and prioritization skills· Strong written and verbal communication skills· Leadership, coaching, and problem-solving abilities· Ability to manage multiple priorities in a fast-paced environment· Commitment to client satisfaction and quality carePreferred Qualifications· Previous experience conducting client assessments· Prior caregiving leadership experience· CNA Certification· HHA Certification· Experience with WellSky or similar software· Client relations, service coordination, or case management experience· Bilingual (Spanish/English or Tagalog/English)Career Growth OpportunitiesClient Care Coordinators serve as leaders within the caregiving team and play a critical role in client satisfaction, caregiver development, and operational success. Additional advancement opportunities may be available based on performance, leadership impact, experience, and business needs.BenefitsEmployees working 30 or more hours per week are eligible to enroll in Benefits including the 401(k) (after completing any probationary periods)Work schedule8 hour shift Monday to FridayBenefitsFlexible schedule Mileage reimbursement Paid training