HVAC Service Dispatcher

Job Description

Job Description

Sanders & Johnson, Inc. is hiring a professional problem solver to join our Indian Hills, CO office as a full-time Plumbing and HVAC Service Dispatcher! We're looking for someone with a reliable work ethic, a desire to excel, and prior dispatch experience.

Pay: Our HVAC Service Dispatcher makes $23.00 - $26.00/hour , depending on experience.

Benefits:

• 401(k) retirement plan
• PTO, sick leave, vacation time, and paid holidays
• Health, dental, and vision insurance
• Life and AD&D insurance
• Opportunities for training and advancement
• Direct deposit
• A beautiful, dog-friendly office and a team with a sense of humor
• Potential to work from home one day per week

 

YOUR ROLE:

Every day as our Plumbing and HVAC Service Dispatcher brings new opportunities to help others and make a positive impact! When you join us, you'll be responsible for:

• Working a flexible 40-hour schedule, Monday through Friday
• Answering incoming phone calls and effectively communicating with current customers, prospects, and field technicians
• Maintaining a positive, polite, and professional attitude during every interaction
• Learning about the caller's needs, answering questions about our services, and scheduling appointments
• Efficiently dispatching technicians to jobs and coordinating their movements to support daily productivity
• Completing accurate data entry and entering customer information into our dispatch software
• Assisting with additional responsibilities like promoting service agreements and selling accessories over the phone

 

WHAT WE NEED FROM YOU

• 3+ years of dispatch experience
• Ability to remain calm and professional during challenging interactions
• Ability to follow up after requests and see projects through to completion
• Proficiency with technology and modern dispatch software, preferably ServiceTitan
• Analytical problem-solving skills
• Attention to detail and organizational skills
• Punctual, dependable, and trustworthy personality
• Self-starter mentality with a fast-paced work ethic

Our ideal HVAC Service Dispatcher has some dispatch experience in a related trade and is familiar with coaching programs like Praxis S-10, Nexstar, and Blue Collar Success Group.

 

WE'RE EXCITED TO MEET YOU!

Denver is an extraordinary city, with incredible winters and even more spectacular summers. That's why Jim Sanders and Dan Johnson started Sanders & Johnson back in 1977. Because we rely on our customers to such a great extent, we know how important it is to provide total satisfaction and personalized customer service. With over 48 years of providing the finest residential indoor air quality, temperature, and humidity levels, hardly any job is beyond our skill level.

We are a small but GROWING team that always provides the highest service and quality on every job we do. We also like to have FUN and view ourselves as very different from other HVAC and plumbing businesses.

We are a locally owned company and have great leadership who are personally interested in the success of the organization, a loyal base of customers going back decades, a long-term strategy, and a vision for future expansion while protecting our reputation for honesty and integrity and remaining locally owned. Most of all we are a fun team of people who enjoy working with each other while serving a great group of customers.

Apply for this critical dispatch position using our initial application!