Inside Sales Representative

Company: Quality Stainless

About Us
Welcome to Quality Stainless Inc, founded in 1985 in Mpls., MN. We serve the sanitary food and beverage, biopharm, semiconductor and industrial stainless steel markets. We are a stocking distributor of 304L and 316L, aluminum and other specialty alloys for corrosion applications. Specializing in quick turnaround custom fabrication and machining for all industries.

Quality Stainless represents high quality manufacturers from around the country in all industries. We pride ourselves in solving system problems and advising on liquid, gas and vacuum applications.

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We are seeking a motivated, detail-oriented, and customer-focused Inside Sales Representative to support our sales team and drive revenue growth within the industrial and sanitary markets. This role is responsible for managing inbound and outbound sales activities, developing customer relationships, and providing technical and product support to clients in industries such as manufacturing, construction, and distribution.

The ideal candidate combines strong communication skills with a solid understanding of industrial products, exceptional attention to detail, and a passion for delivering excellent customer service.

Key Responsibilities

• Respond to incoming customer inquiries via phone, email, and online channels in a timely and professional manner
• Generate and process quotes, orders, and sales transactions accurately
• Develop and maintain strong relationships with new and existing customers
• Identify sales opportunities and proactively upsell or cross-sell products and services
• Collaborate with outside sales representatives to support territory growth and customer satisfaction
• Provide product information, technical guidance, and application support to customers
• Track and follow up on quotes to convert opportunities into sales
• Maintain accurate records of customer interactions and sales activity in CRM systems
• Coordinate with operations, purchasing, and logistics teams to ensure order fulfillment and delivery
• Stay informed on product offerings, pricing, and industry trends

Qualifications

Required

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
• 2+ years of inside sales, customer service, or industrial sales experience
• Strong communication, negotiation, and interpersonal skills
• Proficiency in CRM systems and Microsoft Office (Excel, Word, Outlook)
• Ability to manage multiple priorities and work in a fast-paced environment

Preferred

• Experience in industrial products (e.g., MRO, electrical, hydraulic, pneumatic, or mechanical components)
• Technical aptitude and ability to understand product specifications
• Experience with ERP systems and order processing

Core Competencies

• Customer-focused mindset
• Problem-solving and critical thinking
• Attention to detail and accuracy
• Team collaboration
• Results-driven with a strong work ethic

Working Conditions

• Primarily office-based role with frequent communication via phone and computer
• Standard business hours with occasional overtime as needed

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Quality Stainless operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG’s distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Why Build a Career with Us?

Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities : At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.