Customer Service Associate

Customer Service RepresentativeThe Customer Service Representative (CSR) handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of non-emergent transportation and all other details of customer trips. The CSR is the front-line representative of the Company.Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedureManage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing company systemsListen and obtain information from callers in a professional, systematic and organized mannerAcquire and maintain in-depth knowledge of, and adhere to, established Protocols and ProceduresAssume responsibility for self-development and career progressionMaintain flexibility in efforts to provide quality service to our members and help achieve business and operational goalsMaintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by company standardsMay be required to work weekends and/or holidays, as neededMaintain confidential information standards within a fast paced environmentRelate to a diversity of requestsIdentify with customer needs and circumstancesTactfully question and obtain necessary informationRecognize, handle and refer situations of an emergent natureTyping speed of 30 WPM or greaterKnowledge of Microsoft Outlook and Microsoft WordExemplary communication and phone skillsAbility to maintain a high level of confidentialityRegular attendance is requiredHigh School Diploma or G.E.D.Minimum one (1) year of phone-based customer service experienceStrong communication and presentation skillsProficiency in MS Office SuiteAbility to multitask, prioritize, and manage time effectivelyFamiliarity with CRM (Customer Relationship Management) systems preferredPaid Time OffGenerous PTO packagePaid Holiday ScheduleHealth InsuranceMedicalDentalVisionAncillary BenefitsShort-term & long-term disability insuranceAccidental death & dismemberment (AD&D) insuranceLife insuranceEmployee Assistance Program (EAP)Support for emotional well-being, legal & financial matters, family & relationships, and work-life transitions.Retirement401(k) plan available Absolute Staffing and Consulting Solutions