Maintenance Technician I

Job Description

The purpose of the Engineering Technician I is to maintain the cosmetic appearance of all the buildings and grounds in both the interior and exterior of the entire property.

This individual must familiarize themselves with Hilton Grand Vacations Procedures in addition to OSHA standards and Hilton Grand Vacations Safety Handbook, this individual must also display the flexibility to deal with ever-changing situations as it pertains to guest, owners, associates, and workload.


In addition, this position must possess basic knowledge in Electrical, HVAC, Plumbing, Mechanical Equipment, Carpentry, Painting, Appliance repair, Flooring repair, and general building trades.

Specific Job Duties

• Provide excellent service to both external and internal customers.
• Responsible for maintaining proper working relations within the department and with other operating departments on property.
• Maintain accurate records for work orders/preventive maintenance, safety, repair/replace of major equipment, inventory of parts and supplies.
• Ability to address the concerns and maintenance needs of guests and associates in a friendly and professional manner.
• Ability to use hand and power tools.
• Ability to climb and work on ladders up to 20 feet in height.
• Complete work orders including preventive maintenance and planned corrective daily work orders reported by engineering management, front desk, or otherwise assigned during the shift. This work shall include but not limited to landscaping, hardscape repairs, assets cleaning, guest call, non guest calls.
• Pass on written communication to Supervisors. Daily logs must be filed in logbook, and work orders must be completed in the MMS or local tracking system.
• Ensure the satisfaction of all guests by providing quick and satisfactory service to owners and guests.
• Carry out all requests from management necessary to provide 100% customer satisfaction within the associate's ability.
• Abide by all company and engineering policies and procedures.
• Follow all safety procedures when performing duties.
  Ensure OSHA standards are followed at all times.
• Responsible for learning and meeting all necessary engineering requirements for future growth in the department.
• Must have schedule flexibility to accommodate a 7-day work week.
  Must be willing to abide by policies as stated in the HGV Employee Handbook.

Extraordinary People, Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
  Recognition Programs and Rewards.
• Travel Discounts Program.
• Outstanding Paid Vacation Program and Paid Sick Days.
• Employee Assistance Program that supports your physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee Stock purchase program.
• Numerous learning and advancement opportunities.
• And more!

Job Requirements

• High School Diploma or GED (preferred).
• A minimum of six months customer service and/or hospitality experience.
• Must have excellent inter-personal skills when dealing with guests, associates, and the general public.
• Must be able to learn and adapt to a fast-paced environment.
• Possess a team player attitude and able to take direction from Engineering Manager.
• Possess and display a positive attitude.

Don't wait, apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities

Specific Job Duties

• Provide excellent service to both external and internal customers.
• Responsible for maintaining proper working relations within the department and with other operating departments on property.
• Maintain accurate records for work orders/preventive maintenance, safety, repair/replace of major equipment, inventory of parts and supplies.
• Ability to address the concerns and maintenance needs of guests and associates in a friendly and professional manner.
• Ability to use hand and power tools.
• Ability to climb and work on ladders up to 20 feet in height.
• Complete work orders including preventive maintenance and planned corrective daily work orders reported by engineering management, front desk, or otherwise assigned during the shift. This work shall include but not limited to landscaping, hardscape repairs, assets cleaning, guest call, non guest calls.
• Pass on written communication to Supervisors. Daily logs must be filed in logbook, and work orders must be completed in the MMS or local tracking system.
• Ensure the satisfaction of all guests by providing quick and satisfactory service to owners and guests.
• Carry out all requests from management necessary to provide 100% customer satisfaction within the associate's ability.
• Abide by all company and engineering policies and procedures.
• Follow all safety procedures when performing duties.
  Ensure OSHA standards are followed at all times.
• Responsible for learning and meeting all necessary engineering requirements for future growth in the department.
• Must have schedule flexibility to accommodate a 7-day work week.
  Must be willing to abide by policies as stated in the HGV Employee Handbook.

Qualifications

Job Requirements

• High School Diploma or GED (preferred).
• A minimum of six months customer service and/or hospitality experience.
• Must have excellent inter-personal skills when dealing with guests, associates, and the general public.
• Must be able to learn and adapt to a fast-paced environment.
• Possess a team player attitude and able to take direction from Engineering Manager.
• Possess and display a positive attitude.

Don't wait, apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.