Patient Care Concierge

Clinic Full Time Kenosha, WI, US 30+ days ago Requisition ID: 1142 Patient Care Coordinator Department: ASC or Clinic Location: ASC or Clinic Reports To: PCC Manager Employment Status: FT, PT, Casual FLSA Status: Non-Exempt About the Employer Founded in November of 2020, Pain Physicians of Wisconsin is a group of Physicians, Nurse Practitioners, Physician Assistants, and a great group of support staff serving the southeast region of Wisconsin. The goal of our pain treatment team is to help our patients live their healthiest lives possible by easing pain symptoms and restoring function and movement. Learn more about PPWhealth by visiting our website at . PositionSummary Thispositionisresponsibleforverificationofinformationduringpatientregistrationprocess,directincomingphone communicationto appropriate location and personwithinthe organization, and for the scheduling offuturepatientappointments.This positionisresponsibledisplayingapositivecompanyimagewhileprovidingexcellentcustomerservicetoensureadesirablevisitforpatientsandvisitors. Greetandregistereachpatientas theyarrive. Verifyinsuranceandpatientdemographicinformationateachvisit. Provideinformationconcerningoutstandingpatientbalancesandcollectoutstandingfunds. Collectco-paysand createpatientreceipts. Schedule appointmentsfollowingthePPWSchedulingGuidelines. Answera multi-linephoneandtransferappropriately. DemonstrategeneralknowledgeofASC and clinic proceduresandanswersgeneralquestionsrelatedtothem. Apply appropriate customer service skills and proactive communicationwhen dealing with patients.Speakclearlyandinamature,professionalmanner. Maintainthepatientwaitingarea in a neat and clean condition. Demonstratepatience, compassion, kindness and empathy. Provide clear explanations of appropriatepatient-relatedpoliciesandalways maintain safety and dignity of patient. Ensurepatientschedulebyremindingproviderofservicedelays. Assistillordistraughtpatients,asnecessary. Telephonetaxisorfamilymembers,wherenecessary,fortransportation. Notify ASC RN Manager or designee of difficulties. Ensureallvendors/visitorssign-inandwearappropriateidentification. Responsibleforincomingcash,checks and creditcardreceiptsuntilbalancedand depositedbymanager/designee. Openandsortallofficemail.Deliveroutgoingmailto postofficeatendofday. Inaddition,havedemonstratedcompetencyandroutinelype1formdutiesinatleastoneofthefollowing: Resource: Liaisonbetween site and off-sitestaffandRN Manager.Responsible for day to day monitoring of workflowand scheduling in the outreach areas; act as aresourcetothestaffforoperationalissuesandtoanyothercustomerwhoneedsassistance.Work with RNManagertoassistwithnewlocationsinterms of workflow, IT equipment, contacts, and staffing. Administration :Assistsite managerwithduties suchastimekeeping,scheduling,staffevaluations,invoices,pettycash,etc.HelpsupportcorporateQualityAssessment and Performance Improvement initiativesasa member of the team. Qualifications HighSchooldiplomaorequivalent. Atleast fiveyearsofrelatedexperiencerequired;preferablyinahealthcaresetting. Strongorganizational,judgment,communication,andanalyticalskills;sometimesunderpressure. Ability to promote favorable PPW image with patients, providers, insurance companies and the public. Ability to contribute to a team environment and independently, to provide excellent customer service. Evidence of leadership qualities. Frequently contributing to the improvement of the department and participate in committee participation, task force, etc. Working knowledge of Microsoft Office. Please note that this job description is intended to describe the general nature and level of work being performed by the employee(s) assigned to this job. The content contained therein is not intended to represent an exhaustive list of all duties, responsibilities, and activities required. Duties, responsibilities, and activities may change at any time, with or without notice, and additional work may be assigned as appropriate. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, the presence of non-job-related disability, or any other legally protected status. #J-18808-Ljbffr Pain Physicians Of Wisconsin Sc