Donation Services Coordinator I - Lafayette

Louisiana Organ Procurement Agency

Lafayette, LA

Job Title: Donation Services Coordinator I

Department: Hospital Services

Reports to: Manager of Hospital Services

Exemption: Non-Exempt

Date Revised: July 2025

Location: Lafayette

Position Summary

The Donation Services Coordinator (DSC I) will ensure timely on-site response, assessment, and

evaluation of potential organ donors, as well as communicating with hospital staff to maintain

opportunity for donation. The DSC I will be responsible for proactive rounding and early identification

of donor referral potential.

Essential Functions

Has knowledge of all aspects of LOPA's organ and tissue referral processes, recovery
processes, and procedures, including but not limited to LOPA's aftercare family support services.
Maintains an understanding of LOPA's clinical triggers and referral criteria. Is able to educate hospital staff on the importance of a timely referral.
Provides onsite and remote response to referrals, as defined in LOPA policy and procedure in assigned region.
Respond to referrals as defined in LOPA policy and procedure; conduct chart evaluations to assess donation potential and medical suitability.
Communication with hospital clinical team to gather information to assess donation potential and medical suitability.
Effectively communicates pertinent and time sensitive referral information with appropriate LOPA staff.
Is able to identify early family support triggers, when goals of care conversations or brain death exams are planned and notifies appropriate LOPA staff in a timely manner.
Is a resource to regional hospitals for all needs related to organ and tissue donation, maintains a consistent presence in assigned regional hospitals as needed, building and strengthening relationships.
Accesses the donor registry and prints the registry form when applicable.
May support the donor family throughout flag raising, honor walks, and/or DCD OR with family present.
Utilizes discretion and sensitivity with respect to the circumstances, views and beliefs of others in all interactions, including but not limited to donor families.

Job Role Expectations

Adheres to all current LOPA policies
Maintains effective communication with essential departments within the agency: Quality, HR, Education, Development, Finance and Community.
Attends required department meetings, educational opportunities and other relevant meetings.
Remain current with all required training (in person, Q-Pulse, Absorb) and policy.
Maintains usability of all designated EMR access regardless of usage needs.
Participates in at least one community or hospital-based event per year.

Role Progression

Potential for DSC II with hospital assignment if the opportunity arises.

Work Environment

Possible exposure to communicable diseases, hazardous materials, pharmacological agents with the likelihood of harm if established health precautions are followed.
Possible mental and visual fatigue associated with detailed work.
This position requires travel as needed.
This position has possible exposure to Blood-borne Pathogens and TB. Employees may at times be in a hospital setting and may have exposure to packaged organs and tissues for transplant and/or research.

Physical Demands

Remaining in a stationary position, often standing or sitting for prolonged periods.
Communicating with others verbally and electronically to exchange information.
Considerable time spent walking.
Repeating motions that may include the wrists, hands and/or fingers.
Use of fine motor skills.
Doing work that requires visual acuity.
Need for ability to hear.
Operating motor vehicles or heavy equipment.
Assessing the accuracy, neatness and thoroughness of the work assigned.
Sedentary work that primarily involves sitting/standing.
Light work that includes moving or lifting objects up to 20 pounds.

Work Hours

Full time.
Monday-Friday including weekends, nights, and holidays based on regional needs.
May be required to work 8 hour or 12-hour shifts0
May require call shifts to cover evening, weekend, holidays based on regional staffing needs.

Requirements

Education and Experience

Requires strong organizational skills, excellent interpersonal and communication skills, and the flexibility to work odd hours.
EMT-P certification or Diploma, associate or bachelor's degree in nursing or a BS in a medically related field.
One to two years related experience and/ or training; or equivalent combination of education and experience.

Knowledge, Skills & Abilities

Knowledge of Microsoft Office and Google Suite.
Knowledge of medical terminology.
Ability to communicate lab values and diagnostic procedures.
Ability to effectively present information in one-on-one and small group situations.
Excellent interpersonal and communication skills.
Ability to concentrate for long periods of time.
Ability to deliver effective and professional verbal and written communication.
Ability to apply common sense understanding and to solve problems.
Ability to be flexible in a dynamic work environment.

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