Order Management Specialist

Order Management Specialist Pay: $42.76 per hour Job Title: Order Management Specialist Location: Plano, TX Pay Rate: $42.76/hr. Schedule: Fully on-site, Monday Friday | 8:00 AM to 5:00 PM (hours may vary) Staffmark Total Talent Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances located in Plano, TX. Top Skills Experience working with call center teams on meeting operational requirements Knowledge of supply chain and demand planning in the order management space Demonstrated experience with SAP, MS PowerPoint, and advanced MS Excel skills Position Description The Order Management Specialist will be expected to support major accounts while being a liaison between Sales, Demand Planning, and Supply Planning teams. This role involves providing prompt resolution to customer inquiries, as well as assisting other team members to achieve high service levels and other business goals. Responsibilities Order management, including order processing, tracking, and reconciliation Generate multiple daily reports for select accounts Interact directly with customer service teams regarding order status and product availability Collect, document, and manage information logs for Home Appliance accounts Create Commercial Invoices Work with the Call Center to ensure consumers are contacted to meet the SLA in place for rescheduling orders Process Upgrades for end-of-life models Requirements Competency in SAP systems and Microsoft Office Superior communication and organization skills Strong problem-solving abilities Ability to interact with all levels of management Ability to meet deadlines in a fast-paced and demanding environment Ability to work well in a team and with demanding time frames Exceptional customer service background Supply chain knowledge Strong MS Excel skills are a must Strong MS PowerPoint skills Staffmark talent working with this client receives competitive compensation and a great benefits package! Employee Benefits Include: Medical, Dental, Vision, 401k, Paid Time Off + More! At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact. Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer.