Project Manager

1. POSITION SUMMARY

The Project Manager oversees the successful completion of projects per agreed parameters, including timeframe and budget. The PM acts as the client’s point of contact, ensuring smooth and thorough internal communication and client satisfaction. This position manages all aspects of a project from inception to completion, including planning, coordinating, and scheduling.

2. POSITION EXPECTATIONS

· Manages all aspects of projects from start to finish, managing people, processes, resources, and client expectations and satisfaction

· Plans and leads project kickoff meetings

· Monitors product damages and order discrepancies, collects evidence, and submits to Corrective Actions in accordance with company protocol

· Ensures excellent relations and regular communication with all internal departments

· Delivers professional and responsive customer service to clients, vendors, and other external parties

· Maintains detailed project documentation, including thorough notes, key decisions, customer requests, and revisions

· Coordinates project schedules based on manufacturer ship dates and customer expectations

· Creates installation packages for each project for schedulers and installation teams

· Performs site visits as needed

· Maintains customer confidence and protects operations by keeping information confidential

· Maintains a safe and clean working environment by complying with policies, procedures, and regulations

· Other duties as assigned

3. SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.