Account Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:
I opened my agency in 2019 and currently lead a team of six. Before becoming an agent, I worked as a State Farm team member, which gave me a strong foundation for serving our customers and leading my own agency. I'm a proud lifelong resident of Toccoa, a wife and mother of two, and enjoy staying involved in my children's activities, reading, and spending time with my family.

Serving our community is at the heart of what we do. I'm passionate about supporting those around me and building lasting relationships with the individuals and families we have the privilege of serving.

Our agency offers health benefits, a 401(k), licensing reimbursement, professional and personal development opportunities, and a strong commitment to work-life balance. We believe in helping our team grow both professionally and personally.

Our culture is supportive, collaborative, and built on communication, teamwork, and having fun together. I'm looking for someone who is coachable, eager to learn, ready to jump in wherever needed, and excited to grow alongside our team. If you're looking for a positive environment where your career can thrive, we'd love to meet you.

ROLE DESCRIPTION:
As Account Representative for Kersha Parker - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs. 
• Establish customer relationships and follow up with customers, as needed. 
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.
• Property & Casualty license.