Human Resources Business Partner

At Emovis we offer state-of-the-art toll-based mobility solutions and associated services for urban and interurban environments. As the competence center for Abertis, a worldwide leading concessionaire managing 5,000 miles of high-capacity, high-quality motorways, we bring the quality and efficiency demanded by Abertis to public sector transportation agencies. With over 40 years' experience, we are trusted partners to authorities and tolling agencies across the world. Our vision at Emovis is to partner with transport leaders across the world to accelerate their business toward seamless, sustainable, and inclusive mobility. We are expanding our footprint in the USA, where we operate call centers, walk-in centers and welcome centers.

JOB PURPOSE

Emovis is launching a new customer service center program in Atlanta, Georgia, for a public sector tolling client. The HR Business Partner is the onsite HR leader for this program and the trusted partner of the Operations Manager. The role leads the HR side of the transition of the current workforce to Emovis, builds a high-performing team through high-volume recruiting, and supports supervisors with performance management, employee relations and engagement. The HR Business Partner balances speed with compliance: an empty seat is lost revenue, and every hire and every decision must be well documented and legally sound.

RESPONSIBILITIES

Program Transition Lead the HR workstream for the transition of the current workforce to Emovis: offers, onboarding, benefits information sessions and enrollment. Coordinate employee communications with the client's Human Resources team and change management partner. Contribute to contractual HR deliverables (Employee Transition Plan, Personnel Management Strategy, staffing and HR reports) with accuracy and attention to detail. Talent Acquisition & Onboarding Manage high-volume recruiting for customer service, back-office and supervisory roles in Atlanta, and support remote hiring in Orlando, using Rippling ATS. Proactively flag hiring pipeline risks and bottlenecks to operations leadership. Own pre-employment screening: background checks, fingerprint-based checks, I-9 and E-Verify, and badge access coordination with the client. Deliver new-hire orientation and ensure all onboarding records are complete. Partnership with Operations Act as a trusted partner to the Operations Manager: share accountability, present a unified front and communicate early warning signs, with no surprises. Coach supervisors on performance management, documentation, corrective action and Performance Improvement Plans, and ensure consistent follow-through. Develop and enforce clear attendance, absenteeism and shrinkage frameworks. Employee Relations Conduct prompt, fair and well-documented investigations in compliance with applicable law and company policy. Advise leaders on employee relations matters and elevate high-risk cases early to the CHRO and Legal. Manage HR matters for client-directed ad-hoc staff in line with the program's guidelines. Engagement & Retention Run regular pulse checks and support engagement and recognition plans. Track and report attrition, early-tenure turnover and absenteeism, and recommend actions to improve retention. Compliance & HR Operations Ensure compliance with federal and Georgia employment laws and with the HR requirements of client contracts, including record retention. Maintain accurate employee data in Rippling HRIS and support payroll, benefits and leave administration. Support workplace safety and incident reporting procedures. May perform other duties as assigned.

REQUIREMENTS

Education Bachelor's degree in Human Resources, Business Administration or a related field, or equivalent experience. SHRM-CP or PHR certification preferred. Experience 5+ years of progressive Human Resources experience, including employee relations and recruiting. Experience in high-volume hiring, ideally in a contact center, BPO or customer service environment. Strong working knowledge of federal employment law; knowledge of Georgia employment law is a plus. Excellent written communication skills and attention to detail. Experience with workforce transitions, acquisitions or rebadging of employees preferred. Experience supporting public sector clients preferred. Experience with Rippling HRIS is a plus. Language Fluency in English, written and spoken, is required; fluency in Spanish is strongly preferred. Pre-Employment Requirements Ability to pass a fingerprint-based background check and obtain client facility access. Travel Occasional travel to Orlando, Florida, and to walk-in centers in the Atlanta area.

COMPETENCIES

Business Partnership – Understands operational priorities and acts with urgency, balancing speed with compliance. Communication – Delivers clear, transparent messages, listens actively and builds trust at every level. Judgment & Integrity – Handles sensitive matters with discretion, fairness and sound documentation. Results – Meets or exceeds goals with an agile, efficient and cost-conscious approach. Change – Embraces and drives change, and helps employees navigate it. Teamwork – Builds collaborative relationships with operations, the client and corporate teams. #J-18808-Ljbffr Emovis