Service Writer

Job Title: Service Writer

Location: Motorcity Auto Care, Detroit

Reports to: Service Center Manager

Job Summary: Motorcity Auto Care is seeking a dedicated and customer-focused Service Writer to join our team. The Service Writer will be responsible for ensuring a smooth and efficient service process for our customers. This role involves communicating with customers, understanding their vehicle issues, and coordinating with the service team to ensure timely and accurate repairs.

Key Responsibilities:

Greet customers and listen to their vehicle concerns and service needs.

Document customer information and vehicle issues accurately.

Provide estimates for service and repair costs.

Communicate with the service team to ensure timely and accurate repairs.

Keep customers informed about the status of their vehicle repairs.

Handle customer complaints and ensure customer satisfaction.

Maintain service records and follow up with customers for future service needs.

Qualifications:

High school diploma or equivalent.

Previous experience in a customer service role, preferably in an automotive setting.

Strong communication and interpersonal skills.

Ability to work in a fast-paced environment.

Basic knowledge of automotive systems and repairs.

Proficiency in using computer systems and software.