Document Scanner / Utility Clerk

Utility Clerk / Document Scanner

We are seeking a detail-oriented Utility Clerk / Document Scanner to support lockbox and mailroom operations within a fast-paced production environment. This role is responsible for operating extraction, scanning, and mail sorting equipment while ensuring accurate and timely processing of incoming mail and payments.

The ideal candidate will have experience working in a lockbox, mailroom, scanning, or production environment and be comfortable operating mail extraction and imaging equipment.

Key Responsibilities

Mailroom & Scanning Operations

• Operate and maintain mail sorting, extraction, and scanning equipment including:
• OPEX 150/IEM
• OPEX Falcon
• OPEX MPS 40
• Receive, sort, and prepare incoming mail for processing
• Scan and process documents according to established procedures
• Assist with reject processing and general mailroom support functions
• Monitor machine performance and identify jams, misfeeds, or equipment issues
• Resolve minor equipment issues or escalate when necessary

Quality & Production

• Ensure work is completed within production deadlines
• Perform quality checks to verify accuracy and completeness
• Follow compliance, operational, and audit procedures
• Meet productivity and quality performance metrics
• Promote teamwork, collaboration, and engagement within the department

Physical Requirements

• Ability to lift and carry trays of mail weighing approximately 1015 lbs

Required Skills

• Strong attention to detail and accuracy
• Ability to operate machinery in a fast-paced production environment
• Basic troubleshooting and problem-solving abilities
• Strong organizational and time management skills
• Ability to follow detailed procedures and instructions
• Team-oriented mindset

Qualifications

• High school diploma required
• 13 years of experience in:
• Lockbox operations
• Mailroom environments
• Production or scanning environments preferred but not required
• Experience with OPEX Falcon, OPEX 150/IEM, OPEX MPS 40, or similar extraction/scanning equipment preferred

Additional Information

• Weekly time sheets
• Standard 8-panel drug screen required
• Background check required
• No travel required