Customer Service Specialist - Seattle, WA

At the Commerce Bank of Washington, we believe that delivering exceptional service to our clients is the single most important function we perform in our role as bankers. We are dedicated to enriching professional, nonprofit and business organizations by providing them and their principals with highly personalized banking and financial services from experienced bankers committed to long-term banking relationships.

We are looking for a Customer Service Specialist in Seattle, WA . This role is responsible for supporting clients by identifying and addressing their banking needs, processing account and service requests, resolving issues, and coordinating across bank teams to ensure a seamless and efficient client experience.

Essential Functions:

• Responsible for identifying and addressing clients' business needs by providing a variety of services to clients which may include opening accounts, accepting and processing banking request, performing address changes, issuing and activating banking cards, etc.

• Answers questions, receives, researches and resolves clients' problems either through direct personal action or by referring clients to an alternative bank resources.

• Serves a liaison between other areas of the bank to ensure customer issues are resolved.

• Performs other tasks or special projects as assigned.

Qualifications:

• Requires a High School degree or equivalent and 6+ years banking/finance, bank operations or other directly related customer service experience. A combination of education and experience may meet requirements.

• Must have previous banking experience

• Must have new accounts experience

• Advanced knowledge of banking products, services, operational procedures and processes.

• Excellent customer service and communications skills, both verbal and written.

• Ability to resolve problems and multitask.

• Advanced research and organizational skills.

• Working knowledge of Microsoft products, including Word and Excel.

Benefits:

• Medical, Dental and Vision Insurance - START DAY ONE!

• Life and Disability Insurance, Paid Paternal Leave, and Adoption Assistance

• Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts

• Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays

• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience

• Mental health benefits, including coaching and therapy sessions

• Tuition Reimbursement for qualifying employees

• Employee Ambassador preferred banking products

This position is eligible to earn a base salary in the range of $33-35 per hour depending on job-related factors such as level of experience.

Req ID: 070734

Equal Opportunity Employer

It is the policy of this corporation to provide equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, veteran status, sexual orientation, gender identity and expression or any other characteristic protected by applicable law. This policy is established and administered in accordance with all applicable federal, state, and local laws.

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