IT Change Manager

Job Title: IT Change Manager TaxSMART



Location: Baltimore, MD onsite
Position Type: Contract

GC/USC/Gc ead

IT Change Manager Tax Modernization Project
The City of Baltimore is undertaking a major tax modernization initiative to improve efficiency, transparency, and service delivery for residents and businesses. We are seeking an experienced IT Change Manager to lead the people side of change for this high-impact transformation. This role is ideal for a professional who thrives at the intersection of technology, communication, and organizational development.

Key Responsibilities
The IT Change Manager will serve as a trusted advisor and strategic partner, responsible for building readiness, driving adoption, and ensuring the successful implementation of new technology systems and processes. Duties include, but are not limited to:



Lead Change Management Strategy

Develop, manage, and execute a comprehensive change management plan aligned with project objectives, timelines, and resources.

Develop and apply stakeholder assessments and surveys to track adoption progress, measure effectiveness of change activities, and adjust plans as needed.

Ensure initiatives are delivered on time, within scope, and effectively adopted by end users.

Drive Communication and Engagement

Conduct analysis to understand stakeholder needs and readiness for change.

Develop and deliver clear, accessible communication strategies and materials to support awareness and understanding of the project.

Serve as the primary point of contact for change-related communications across agencies.

Develop and Deliver Training

Design and implement training strategies and learning plans to build end-user confidence and skills.

Create training resources, job aids, and guidance tailored to diverse audiences across City government.

Foster Collaboration and Relationships

Build strong, credible relationships with agency partners, project teams, and leadership.

Serve as a trusted advisor to leaders navigating organizational change.

Partner closely with the Project Management Office (PMO) and technical teams to ensure alignment



Champion Best Practices

Guide stakeholders in adopting leading change management approaches for cloud-based and enterprise system implementations.

Identify and recommend improvements to change management processes and practices.

Contribute to a Culture of Learning

Participate as an engaged team member, sharing insights, supporting colleagues, and contributing to the growth of the City's change management capacity.

Qualifications

Proven experience leading organizational change management in technology-driven transformation initiatives, preferably within large public sector or enterprise environments.

Strong skills in stakeholder engagement, communication planning, and facilitation.

Familiarity with structured change management methodologies (e.g., Prosci, Kotter, ADKAR).

Ability to translate complex technical concepts into accessible messages and training for non-technical audiences.

Experience supporting large-scale enterprise system implementations, ideally in cloud-based environments.

Exceptional interpersonal skills with the ability to influence, coach, and build trust at all organizational levels.

Why Join Us?
This is an opportunity to play a pivotal role in one of Baltimore's most important modernization efforts. As IT Change Manager, you will:

Help shape how City government delivers critical tax services to residents and businesses.

Gain exposure to a citywide transformation effort with high executive visibility.

Collaborate with dedicated professionals committed to building a modern, effective, and equitable public sector.

Shubham Singh- Sr. Technical Recruiter

Email- View email address on us.fitly.work | Contact No : View phone number on us.fitly.work

STELLENT A Nationally Recognized Minority Certified Enterprise

"Happiness can be found, even in the darkest of times, if one only remembers to turn on the light."
- JK Rowling

Six (6) years of Organizational Change Management experience solid understanding of fundamental Change Management methods and deliverables
Experience leading enterprise change management efforts for a large organization Familiarity and understanding of HR business processes and information systems Prosci, SHRM, or equivalent certifications

Knowledge of Articulate or other applications to create online training Experience with Learning Management systems
Experience coaching project managers and other team members in delivering presentations