Medical Support Assistant

Medical Support Assistant (MSA) Location: Remote (must reside within 50 miles of San Antonio, TX) Schedule: Monday–Friday, 8‑hour shift | 7:30 am–4:00 pm or 8:00 am–4:30 pm CST | No federal holidays Employment Type: Full‑Time Contract Overview Aptive Resources is hiring Medical Support Assistants to support the VA South Texas Veterans Health Care System (STVHCS) Care in the Community (CITC) program. MSAs provide administrative care coordination support, helping Veterans access community healthcare services. Responsibilities Schedule, cancel, and reschedule Veteran appointments with community providers Process consults and referrals using VA systems (HSRM, PPMS, VistA/CPRS) Contact Veterans and community providers by phone and correspondence Verify and update Veteran demographic and insurance information Track and manage consult statuses; elevate urgent/emergent cases Maintain accurate records and ensure timely completion of administrative workflows Use Microsoft Office (Word, Excel, Outlook) daily Qualifications High school diploma or GED required Minimum 1 year of scheduling experience Basic medical terminology knowledge Typing speed of 50+ WPM Proficient in Microsoft Excel; comfortable working in electronic medical record (EMR) systems Strong oral and written English communication skills Must be a U.S. resident Additional Requirements Must pass a National Agency Check with Inquiries (NACI) background investigation Must obtain and maintain a VA PIV card and network access Must complete mandatory VA training (provided) prior to and during employment No health or physical limitations that would restrict performance of clerical/administrative duties EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active‑duty service members are highly encouraged to apply. #J-18808-Ljbffr Aptive