WMS Super User

Job Description

Job Description

The Senior WMS Analyst is responsible for the ongoing performance, support, optimization, and continuous improvement of the Warehouse Management System (WMS) within the distribution center. This role serves as the primary operational systems expert for the facility and plays a critical role in supporting uninterrupted warehouse operations in a multi-shift distribution environment.

Working independently, the Senior WMS Analyst partners closely with Operations and IT to support system enhancements, version rollouts, process improvements, training initiatives, and operational issue resolution. This position is responsible for maintaining system effectiveness, improving operational workflows, and ensuring WMS processes are standardized, accurate, and aligned with business needs.

CORE FUNCTIONS

WMS Ownership & Operational Support

• Serve as the primary subject matter expert for the Warehouse Management System (WMS) within the distribution center
• Maintain overall WMS functionality, performance, and operational effectiveness
• Analyze, troubleshoot, and resolve WMS-related issues impacting warehouse operations, inventory accuracy, and transaction processing
• Monitor system activity and identify opportunities to improve efficiency, accuracy, and workflow performance
• Provide operational support for warehouse teams in a fast-paced, 24/7 distribution environment
• Provide remote and after-hours support as business needs require

Systems Improvement & Project Coordination

• Partner closely with IT to support system upgrades, version rollouts, testing, implementations, and enhancements
• Coordinate WMS-related projects from planning through implementation
• Support continuous improvement initiatives by evaluating warehouse processes and recommending system-driven operational improvements
• Assist in testing and validating system changes to ensure operational readiness and minimize disruption to the business

Training & Documentation

• Train associates, supervisors, and operational leadership on WMS functionality, system processes, and best practices
• Develop, maintain, and update SOPs, process documentation, training materials, and user guides
• Encourage standardized system usage and operational consistency across departments

Cross-Functional Collaboration

• Serve as the primary liaison between warehouse operations and IT regarding WMS-related activities and issues
• Collaborate with operations leadership to align system capabilities with operational priorities and business objectives
• Communicate system issues, project updates, process changes, and operational impacts effectively across teams

QUALIFICATIONS & REQUIREMENTS

Education and Experience

• Bachelor’s degree in a related field preferred.
• 5+ years’ experience serving as a WMS superuser, systems lead, trainer, analyst, or similar operational systems role required
• Manhatten experience Preferred

Skills, Abilities, and Knowledge

• Deep experience in Warehouse Management System (WMS) in a distribution or warehouse environment
• Strong understanding of warehouse operations (receiving, picking, packing, shipping, inventory control)
• Familiarity with RF scanners, MHE and Warehouse Automation
• Problem-solving skills with the ability to troubleshoot system and operational issues
• Skilled in the use of Microsoft Office 365 products
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
• Ability to write reports, business correspondence, and procedure manuals. 
• Ability to effectively communicate information and respond to questions from a diverse group of end-users.
• Ability to train on SME topics.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions with several abstract and concrete variables.

Travel

Occasional travel may be required.

COMPETENCIES

• Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Balances team and individual responsibilities; Exhibits objectivity and openness to other views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed.

SUPERVISOR RESPONSIBILITIES

Individual Contributor: working team member with no oversight of others and no management responsibilities. May provide functional guidance and training support to operational teams and system users

PHYSICAL REQUIREMENTS

Combination of warehouse and office environment. Frequent standing, walking, computer use, and interaction with warehouse operations required. . Ability to occasionally lift up to 25 pounds.

Physical Activities

This position is subject to the following physical activities: standing, walking, talking, hearing, and the use of hands, wrists, or fingers in a repetitive motion.

Visual Acuity

The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.

Working Conditions

This position works around warehouse equipment and varying temperature conditions

Flexibility to support operational needs outside of standard business hours, including evenings and weekends as needed

Perks That Go the Extra Mile :
At RealTruck, we take care of our people—because they drive our success. Enjoy great benefits like medical, dental, and vision coverage, company-paid life insurance and disability, and a 401(k) with company match (eligible the first of the month after you start). Need balance? We’ve got wellbeing days and parental leave. Want to grow? Take advantage of educational reimbursement. Plus, earn referral bonuses and score exclusive employee discounts on RealTruck products. Great benefits. Great people. Even better careers.

RealTruck is the premier manufacturer and digital destination of accessories for truck, Jeep®, Bronco® and off-road enthusiasts around the world. Globally headquartered in Ann Arbor, Michigan, RealTruck’s 6,000+ associates operate from 35+ facilities across four continents. RealTruck’s industry leading product portfolio, which includes the Husky Liners total vehicle protection brand, boasts over 1,000 patents and pending applications. The company’s omni-channel retail approach delivers a seamless consumer experience online at RealTruck.com, as well as through its 12,000+ dealer network and automotive (OEM) partnerships.