Program Manager

Program Manager IVolunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans' services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation.PAY RATE: $69607.47- $73271.02 Per YearVOALA offers competitive medical, dental, vision and retirement benefitsThe Program Manager I supervises all efforts to fulfill the goals and objectives of the Program, designing plans and operations according to contract and budget guidelines. This includes overseeing resources and coordinating the efforts of community partners, and conducting ongoing outreach to serve participants and leverage VOALA and community assets.DUTIES AND RESPONSIBILITIESIntake, assessments, service planning, service delivery, and goal attainmentTraining, supervision, and problem-solving for difficult casesMeeting grant objectives, adhering to grant guidelinesProvides information to Division Director highlighting progress to reaching set goalsProvides quality service to clients with rental issues.Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program services delivered to participants.Measures and assess impact of services, supports, and participates in key elements to the program's successEffectively communicates project expectations to team membersCoordinate outreach and collaboration efforts with community partners and landlordsOther Duties as directed to accomplish program goalsABILITY TO WORK AND DEAL WITH DIFFICULT, UNCOOPERATING, AND POTENTIALLY AGGRESSIVE CLIENTS AS VOALA SERVES THE NEEDIEST OF THE NEEDY IN OUR PROGRAMS, WHICH MAY INCLUDE CLIENTS WITH HOMELESSNESS, MENTAL ILLNESS, SUBSTANCE ABUSE, RECENTLY RELEASED FROM INCARCERATION, AND OTHER CHALLENGES.ESSENTIAL DUTIESServices for this position must be provided on-site. As a result, the positions supervised by this job description are on-site, and supervisors / managers / leaders must be on site to provide proper direction and oversight.OPERATIONS: Responsible for day-to-day service delivery efforts, providing guidance and supervision for staff, budget oversight, project timelines, and anticipated outcomes; Effectively plans workload of subordinate individuals and programs; budgets, deploys, and organizes resources.MONITORING AND MEASUREMENT: Ensure all services to clients are properly recorded: every client intake along with the subsequent service documentation, evaluate achievement of program goals, report to senior leadership.COORDINATION OF SERVICES: Collaborates with other service providers to link various programs to community resources and supportive services.ADMINISTRAION: Keep comprehensive records of compliance with Funder and Regulatory requirements.TRAINING AND MENTORING: Responsible for service team's development through: training, policy and procedure, structured supervision, and learning collaborativesCHANGE LEADERSHIP: Identifies better, faster, more efficient ways to achieve the mission of the programCommunity Outreach.Other duties as required and is subject to change at any time.MANDATED REPORTERAs service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.QualificationsREQUIREMENTSMust be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verificationsAbility to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.EDUCATIONBachelor's degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years)EXPERIENCEMinimum of 3 years of experience in Social Services Program Management, Coordination or Supervision.Minimum of 2 year of direct experience in Staff ManagementPREFERRED QUALIFICATIONSMaster of Social Work or discipline related to Program services.Experience connecting clients to community and government resourcesExperience serving the target community (veterans, homeless, at-risk youth, et cetera)Knowledge about community resourcesExperience with HMIS and other relevant databases used by partner service providersAbility to work with people from various backgrounds and/or limited English capabilitiesVolunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.