Claims Team Manager - Total Loss

Claims Team Manager - Total Loss Job Summary: This management position serves as an instrumental component of the day‑to‑day activities within the claims unit. Primary functions include coordinating, directing, and overseeing claims activities of a team. Key accountabilities include leadership, support, and coaching to ensure compliance with regulatory and statutory requirements and technical and customer service best practices. Job Duties Review claim files regularly for quality. Track and monitor all statistical measures and behavioral indicators to evaluate Claims Representatives’ performance (file review, audits, reports and complaints). Coach and counsel employees on performance in a responsive and timely manner. Resolve a variety of customer service issues through communication and interaction. Implement effective ways (internal and/or external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs. Manage employee recruitment and development effectively. Identify and implement staff development and training needs to support an effective succession plan. Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce and monitor behaviors that further technical and customer service performance expectations. Maintain knowledge of current industry developments and best practices. Participate in committees and projects that support the organization’s goals and objectives. Qualifications Bachelor’s degree or equivalent combination of education and experience. Preferred 4–6 years of automotive claims handling. Required 1–3 years of supervisory experience. Advanced organizational, planning, and delegation skills. Advanced oral and written communication skills. Advanced interpersonal skills. Ability to effectively lead change. Valid driver’s license, acceptable Department of Motor Vehicles record, and minimum liability insurance issued by state. Chartered Property Casualty Underwriter – Insurance Institute of America (preferred). Travel Requirements Occasional travel to off‑site business meetings or conferences, limited to 5% of schedule. Pay and Incentives Starting pay range: $92,600.00 – $123,600.00. Eligible to participate in incentive program based on organizational, team, and personal performance. Benefits Health coverage for medical, dental, and vision. 401(k) savings plan with company match and pension. Tuition assistance. Floating holidays and paid time off for community volunteer programs. Paid parental leave. Wellness programs. Employee discounts. Equal Employment Opportunity Statement AAA is an equal‑opportunity employer. Our organization participates in E‑Verify. #J-18808-Ljbffr MS ACSC Management Services Inc