General Manager- Boston / Northeastern United States

$65k - $75k

ESA Management, LLC

Job Description

POSITION PURPOSE AND SUMMARY
Location: Boston / Northeastern United States
Responsible for the overall success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience. This role includes achieving positive associate satisfaction, meeting financial goals, and upholding the property's reputation while maintaining company brand standards. Additionally, this role provides leadership to the property associates, ensuring that the hotel is viewed as an exceptional workplace.
Watch A Day in the Life video for General Manager
MAJOR / KEY JOB DUTIES

Demonstrates and promotes 100% commitment to providing the best possible experience for our guests

Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives

Ensures rooms are Guest Ready, including adhering to the highest cleanliness standards; maintaining public areas and grounds in excellent condition; and completing the Green Shield program on schedule and meeting or exceeding brand standards.

Completes daily room and Guest Ready room inspections.

Manages ESA Brand Standards and processes while pursuing continuous improvement.

Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed.

Onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance.

Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition.

Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner.

Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables.

Provides team members with the necessary tools and supplies to perform their jobs.

Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders. Ensures purchases made are within budget and by approved vendors

Efficiently manages rooms to keep all guest rooms in service.

Effectively manages and controls labor expenses by approving Daily Punches timely and utilizes the Productivity report to monitor and adjust accordingly to align with company labor standards.

Responsible for cash management including collection of in-house guest balances. Responsible for ensuring all Corporate Lodging procedures are in place to collect payment timely.

Ensures quality lead generation quotas are achieved through making sure GSR's collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities.

Upholds and enforces ESA standards and policy compliance at the hotel level.

Ensures bank deposits are completed in accordance with company policy

Completes competitive surveillance (Sales Drive Bys)

OTHER DUTIES

Reviews in-house rates.

Adheres to federal, state and local employment related laws and regulations.

Performs duties in all aspects of hotel operations as needed

Directly manages an Assistant General Manager / Team Leader.

Actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues.

BENEFITS

Weekly Pay!

Quarterly Bonus (Metrics Based)

Competitive Wages

Great working environment

Employee Recognition Programs

Medical Insurance

Dental Insurance

Vision Insurance

Health Care and Dependent Care Flexible Spending Accounts

Employer Paid Basic Life and AD&D Insurance

Employer Paid Long Term Disability

Optional Employee Paid - Voluntary Benefits

Short-Term Disability

Buy-Up Long-Term Disability

Supplemental Life Insurance

Dependent Life Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program (EAP)

Employee Perks Program offering discounts to major companies

Compensation

Pay Ranges
Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.
ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
Requirements

MINIMUM QUALIFICATIONS
Minimum three years related hospitality management (or related field) experience required; Customer experience required. Must have a valid driver's license and successfully pass a motor vehicle check.
PREFERRED QUALIFICATIONS

2-year degree highly preferred

Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software

Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines

Ability to manage and direct a staff to perform daily job tasks

Conversational or proficient in Spanish

ENVIRONMENTAL JOB REQUIREMENTS
The work environment characteristics described here are representative of the associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequently works in outside weather conditions and may be frequently exposed to wet and/or humid conditions. associate

Occasionally works near moving mechanical parts and may be occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.

Typically, moderate noise level in the work environment.

Associate Frequently required to travel within the local community. Infrequent travel from one city to another is required, which may necessitate air travel.

Occasionally push, pull, lift and/or move up to 25 pounds.

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

Read, write and speak English and comprehends basic instructions.

Write in an effective and grammatically correct manner to generate effective short correspondence and memos.

Present information in one-on-one and small group situations to customers, clients, and associate

Communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property

Conversational Spanish would be beneficial

Compensation
$65-$75K Annually

Apply

Vacancy posted 2 hours ago

Similar jobs that could be interesting for youBased on the General Manager- Boston / Northeastern United States in Littleton, MA vacancy

General Manager- Boston / Northeastern United States
$65k - $75k
...PURPOSE AND SUMMARY Location: Boston / Northeastern United States Responsible for the overall success... ...guest satisfaction targets and managing the overall customer experience. This... ...Watch A Day in the Life video for General Manager MAJOR / KEY JOB DUTIES...
Suggested
Weekly pay
Minimum wage
Temporary work
Local area
Flexible hours
ESA Management, LLC
Ayer, MA
2 hours ago
Business Operations Manager: U.S. Cold Spray Solutions Business Unit
$10 per hour
...Description Job Description Business Operations Manager: U.S. Cold Spray Solutions Business Unit Company Summary Triton Systems, Inc combines... ...identity and the lawful right to be employed in the United States. Further, because in this position you may be given...
Suggested
Contract work
For contractors
For subcontractor
Triton Systems, Inc.
Chelmsford, MA
2 days ago
Sr. Director Operations
$195.3k - $268.6k
...partners in AI and high-performance computing. United by a shared purpose, our teams are... ...environment with a dynamic mix of steady-state production and new product introduction pilot... ..., documentation control, materials management, warehousing, and shipping & receiving Meet...
Suggested
Full time
Contract work
Temporary work
Visa sponsorship
Flexible hours
Flex
Littleton, MA
3 days ago
General Manager - XtraMart
$45k - $81.97k
...Our General Manager is responsible for the management of the ongoing day to day operations of the store, while adhering to Company policies... ...protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an...
Suggested
Permanent employment
Full time
Local area
Flexible hours
Shift work
Night shift
Global Partners
Westford, MA
17 hours ago
Operations Manager
$4,743.9 - $10,436.8 per month
...Devens, Massachusetts seeks an Operations Manager to lead business operations, ensuring... ...company policies for the Industrial business unit Drive operational efficiency improvements... ...wage may be higher to meet local or state wage requirements. Equal employment opportunity...
Suggested
For contractors
Work at office
Local area
FERGUSON
Harvard, MA
4 days ago
Operations Supervisor
$80k - $85k
...environmental company in the United States for three consecutive years,... ...of water, waste, and energy management services, including water... ...North America. Headquartered in Boston, Veolia has more than 10,000... ...environment. Must have a general knowledge of budget...
Full time
Local area
Flexible hours
Shift work
Night shift
Veolia North America
Hudson, MA
1 day ago
Operations Manager
...Ferguson is currently seeking an Operations Manager to join our Industrial team! This role... ...collaborative and high-performing business unit environment. Business... ...higher in certain locations based on local or state wage requirements. - The Company is...
Hourly pay
For contractors
Work at office
Local area
FERGUSON
Devens, MA
3 days ago
Operations Excellence Manager
$101k - $151k
...Job Title: Operations Excellence Manager Location: WMFTS - USA - Supply - Devens, MA Location... ...characteristics as outlined by federal, state, or local laws. This policy applies to... ...phones! Our inclusive culture and values, unites us, guides our decisions and inspires us...
Apprenticeship
Local area
Watson-Marlow - North America
Harvard, MA
2 days ago
General Manager - Greater Hudson, MA Area - $3000 SIGN-ON BONUS (Hiring Immediately)
$69.5k - $115.1k
...7 million animals through in-store adoption events. As a General Manager , you bring this purpose to life by leading a high-performing... ...The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas...
Hourly pay
Minimum wage
Full time
Part time
Local area
Immediate start
Relocation package
Flexible hours
Night shift
Afternoon shift
Petco
Hudson, MA
13 hours ago
Assistant General Manager
...Assistant Manager ( calm, direct and accountable ) About us: The Works Café is a growing regional chain of community-minded café... ...management team in Westford, MA!The Assistant Manager supports the General Manager in all aspects of café operations in one location,...
Full time
Work at office
Local area
Shift work
Weekend work
Bagel Works
Westford, MA
2 days ago
Service Manager
...Service Manager (22016223)DescriptionCULTIVATING A BETTER WORLDFood served fast doesn''t have to be a typical fast food experience.... ...Chipotle had over 2,750 restaurants as of December 31, 2020, in the United States, Canada, the United Kingdom, France and Germany and is the...
Work at office
Shift work
Chipotle Mexican Grill
Westford, MA
4 days ago
General Manager
...General Manager Are you a highly skilled and motivated individual looking for an immediate opportunity as a Restaurant General Manager? Do you thrive in a dynamic and fast-paced environment? If your answer is yes, then this is the perfect job for you! The Restaurant...
Temporary work
Immediate start
Shift work
Taco Bell
Ayer, MA
1 day ago
Retail Store Manager
...apply for the Retail Store Manager role at PetSmart 1 year... ...our pets—and staying united together . We believe... ...online, and responding to general and escalated pet... ...otherwise required by local or state law) For applicants in... ...-$85,000.00 2 days ago Boston, MA $90,000.00-$100,000...
Bi-weekly pay
Full time
Work experience placement
Local area
Immediate start
Home office
Weekend work
Afternoon shift
PetSmart
Chelmsford, MA
3 days ago
Client Services Coordinator 3
$25 - $35 per hour
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps... ...you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair...
Hourly pay
Full time
Temporary work
Work at office
Johnson Controls
Devens, MA
2 days ago
Store Manager
$51k - $59k
...have previous experience in retail, food service or restaurant management? Do you like discounts on gas and free coffee? Then you may... ...for growth opportunities? We operate 1500+ sites across the United States, so there are plenty of opportunities for you to move up the...
Full time
Live in
Immediate start
Shift work
Night shift
Weekend work
Cumberland Farms
Westford, MA
2 days ago
Service Leader
$19.65 - $21.86 per hour
...Competitive compensation Opportunities for advancement (80% of managers started as Crew) PAY TRANSPARENCY Below is the base... ..., flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the...
Work at office
Local area
Shift work
Chipotle Mexican Grill
Westford, MA
2 days ago
General Manager
The General Manager’s role is to oversee all restaurant operations and builds the business through many avenues. Your duties and responsibilities include but are not limited to the following: Writes weekly/yearly budgets and projections; implements corrective action when...
Casual work
Evviva Trattoria
Westford, MA
3 days ago
General Manager
...Job Title: General Manager, Puritan Tavern Date: July 21, 2026 Place of Work: Puritan Tavern... ...understand and comply with all federal, state, county, and municipal regulations that... ...restaurant locations to grow our organization locally in the Greater Boston area....
Hourly pay
Full time
Summer work
Casual work
Seasonal work
Work at office
Local area
Night shift
Puritan Tavern
Groton, MA
12 days ago
General Manager
$100k - $125k
...Job Description Job Description Seeking an experienced General Manager for a Restoration Company in Littleton, Mass area. Requirements: ~5+ years as a GM for a company or business unit that sells B2B in the commercial marketplace. ~ This is a turn around...
Construction Execs
Littleton, MA
5 days ago
Operations Manager Trainee
$30.5 - $40 per hour
...apply today! The role of the Operations Manager Trainee (OMT) is to gain an understanding... ...Compliance with Company policies, as well as State, Federal and other regulatory bodies... ...Employer. We celebrate diversity and are united in our mission to create healthier and happier...
Hourly pay
Traineeship
Work experience placement
Work at office
Local area
Flexible hours
PDS Health
Chelmsford, MA
3 days ago
Safety Business Partner
$70.97k - $106.46k
...Responsible for handling post-accident or near-miss investigations. Manages safety incidents that result in injury or illness including but... ...and assessments. Maintains current knowledge of federal, state, and local legislation and regulations Manages waste chemical...
Hourly pay
Minimum wage
Full time
Work at office
Local area
Flexible hours
Shift work
O'Reilly Auto Parts
Devens, MA
7 hours ago
Fast Track to General Manager - Start at $22/hr + Unlock Salary!
$22 per hour
...Job Description Job Description General Manager Step 1: Phase 1 Certification Begin by... ...unlimited potential for growth in our multi-unit franchise system that continues to grow... ...practices are conducted according to state and federal laws and consistent with Jersey...
Full time
Work at office
Local area
Shift work
Day shift
37011 Jersey Mike's Portsmouth
North Chelmsford, MA
11 days ago
Operations Supervisor
$55.75k - $83.63k
...solving and team building activities Participates in Performance Management Process (PMP) Carries out and supports company policies,... ...information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier....
Local area
Ryerson Holding
Devens, MA
3 days ago
Citizens Branch Manager
$85.05k - $116.55k
...Branch Manager (BM) At Citizens, we're focused on relationship-building and delivering exceptional customer experiences... ...mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit...
Local area
Flexible hours
Afternoon shift
Citizens Financial Group, Inc.
Acton, MA
2 days ago
Area Director
$121.4k - $151.7k
...global provider of cash and valuables management, digital retail solutions, and ATM managed... .... Must be in the north east of the United States . The Area Director is responsible... ...position provides direction to Branch/General, Cash Logistics Managers and Route Logistics...
Contract work
Temporary work
Local area
Remote work
Brinks
Lowell, MA
10 hours ago
Commercial Development Director
$165k - $210k
...work saves lives-and we're all united by a shared commitment to... ...institutions. This position will manage cross-platform commercial operations... ...Team working remotely in the Boston, MA area . Within the Life... ...to discuss current and future state. Manage leads in a timely and...
Remote work
Work from home
Flexible hours
Night shift
Danaher Corporation
Lowell, MA
2 days ago
Project Manager
$120k - $135k
...Job Description Project Manager Project Manager needed immediately! A well established... ...(approximately 40 minutes northwest of Boston) is looking for an experienced Project... ...within multiple industries across the United States since 1990. We are extremely competitive...
For contractors
For subcontractor
Immediate start
gpac
Devens, MA
17 hours ago
District Manager- 12 Hotels
$100k - $135k
...Job Description POSITION PURPOSE AND SUMMARY Directs the General Managers of multiple properties to achieve optimum financial performance... ...presented. The Company complies with applicable federal, state, and local minimum wage requirements. ESA Management, LLC is...
Minimum wage
Temporary work
Local area
Flexible hours
Night shift
ESA Management, LLC
Littleton, MA
2 hours ago
General Manager in Training
...across New England. We are looking for a Management Trainee to learn and develop skills in... ...future store management responsibilities. General Summary The Management Trainee’s primary... ...and ensure compliance with all local, state, and federal laws within the scope of the...
Traineeship
Local area
Immediate start
All shifts
Shift work
Night shift
3M HEALTHCARE
Berlin, MA
2 days ago
Assistant Store Manager
$17.5 - $20 per hour
...Starting Pay Range: $17.50-$20.00 Hourly The Assistant Store Manager plays a pivotal role in supporting the daily operations of one... ...Extra Space Storage is the largest self storage company in the United States by store count, with over 4,000 stores nationwide. If you’d...
Hourly pay
Minimum wage
Full time
Work experience placement
Seasonal work
Work at office
Local area
Day shift
Extra Space Storage
Hudson, MA
17 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to General Manager- Boston / Northeastern United States. Be the first to apply!