Operations Manager, Credit Union

Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nations largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services along with our legendary service has allowed us to grow our membership nationally. Join a team that values its employees invests in professional growth and makes an impact in the firefighter community.

Currently we have an immediate opening for a Banking Operations Manager to join our team in Hendersonville TN. The Operations Manager is responsible for leading end-to-end operational support for members and internal teams ensuring accurate efficient and compliant service delivery. Serving as the primary contact for member-facing teams the role provides guidance manages escalations integrates new back-office responsibilities and drives workflow improvements. Responsibilities include overseeing account maintenance Trust/IRA administration DMV/title operations payments wires mail and regulatory compliance as well as managing system upgrades new product implementations and key operational processes. The role monitors metrics leads cross-functional process improvements and ensures timely completion of tasks and projects to support organizational goals.

Primary Responsibilities:

• Leading end-to-end Operations support for members and internal teams ensuring efficient accurate and compliant service delivery. Serving as the Operations ambassador and primary contact for member-facing teams providing guidance managing escalations facilitating the integration of new back-office responsibilities into Operations and driving workflow improvements to enhance efficiency and empower frontline teams.

• Managing daily Operations functions including account maintenance Trust and IRA administration deceased/inactive/dormant accounts and DMV/title activities. Manage key processespayments wires mail levies subpoenas and warrantsensuring regulatory procedural and audit compliance.
• Owning DMV and title-related operations including lien perfection oversight issue resolution and coordination with vendors state agencies branches and internal teams ensuring adherence to all regulatory requirements and mitigating operational and compliance risk.
• Overseeing and managing key operational processes including member statements tax forms backup withholding escheatment deposit rate changes system upgrades and new product implementations ensuring accuracy regulatory compliance and seamless execution across all impacted areas.
• Developing maintaining and serving as the subject matter expert for Operations and DMV/title policies procedures and job aids ensuring appropriate controls and risk mitigation.
• Monitoring key operational metrics identifying trends and leading cross-functional process improvements to streamline workflows enhance efficiency and elevate the member experience.
• Ensuring timely completion of assigned tasks and projects by setting clear priorities managing deadlines and maintaining consistent follow-up with leadership while demonstrating the ability to manage responsibilities effectively at any level to support operational goals.

Leadership Responsibilities:

• Regularly meeting with each team member to coach and mentor to ensure alignment around FFCUs mission vision and values.
• Providing team members with training tools and resources to successfully perform their jobs.
• Holding teams accountable for meeting all service level agreements ensuring the teams work is accurate/efficient and providing coaching feedback or training as needed.
• Providing and ensuring development opportunities are available for team members as part of their overall career path with the Credit Union.
• Leading change by identifying opportunities that consistently raise the bar and improve service levels.
• Assisting the Credit Union with executing the business plan of the organization.

Basic Qualifications:

• Education: Bachelors degree.
• Minimum 5 years of banking or credit union experience.
• Minimum 3 years supervising or managing employees.

Benefits:

We offer exceptional benefits to our employees including:

• Competitive salary with a pay for performance bonus
• Fully paid Medical Dental and Vision benefits package for employees.
• Fully paid Life insurance AD&D short and long-term disability coverage
• 401k plan with a 3% safe harbor from the credit union and a matching program of up to 4%
• Education reimbursement of up to $5250 annually along with a 0% education loan assistance program
• Pet Insurance
• 4 weeks of PTO annually including 2 ½ days of float time.
• 9 paid holidays plus 2 half days

Join our team and make a meaningful impact on the lives of firefighters and their families. We value your skills expertise and commitment to serving the community. Apply today to become a part of our mission to strengthen our Fire Family and create a brighter financial future for our members.

Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race color religion age gender marital status physical or mental disability medical condition pregnancy sexual orientation gender identity or expression national origin veteran status genetic information or any other status protected under federal state or local law. Firefighters First Federal Credit Union is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation contact Human Resources at

Required Experience:

Manager