Stock Support Associate/ Stock Runner

Job Description

Job description

The vocation of Santoni is the continuous pursuit of excellence. Since 1975 we have been “builders of beauty," with commitment and passion devoted daily to the realization of a project in which we have invested time and love to the culture and the Italian manufacturing tradition. The secret of success lies in the value of Santoni’s people engaged with us, and who share our passion and our ethics. Intelligence, imagination and intuition guide our strategic choices. Taste, Generosity and Grit are the hallmarks of Santoni’s DNA.

Company Overview:

Santoni is a prestigious luxury brand recognized for its unparalleled craftsmanship in footwear. Our products represent the pinnacle of Italian excellence, blending traditional artistry with modern design to create timeless pieces. Our flagship store on Madison Avenue, New York, is a showcase of our commitment to quality, luxury, and exceptional customer experience.

Job Summary: The role of the Shoe Shiner/ Stock Runner provides professional shoe cleaning, polishing, and repair services to ensure customers’ footwear is well-maintained and presentable. They also offer advice on shoe care and sell related products. The position also involves back of house responsibilities,

Responsibilities Include but are not limited to:

• Providing excellent service by quickly locating merchandise and retrieving additional sizes, colors and options.
• Delivering and moving product between floors as needed for clients, associates, or back-stocking.
• Ensuring all merchandise is stocked and replenished on each sales floor in an efficient and precise manner.
• Maintaining a clean and organized work area
• Engaging clients with a friendly and warm attitude. Provides exceptional service to all clients.
• Participating in store inventory, cycle counts, and manual counts.
• Working across multiple floors and product category areas to support client and sales team requests.
• Maintaining a clean and organized sales floor and stock room that meets both visual and operational standards.
• Assisting selling team with stock and size questions as needed.
• Organizing stock to optimize stock and inventory workflow, space utilization, and sales objectives in the store.
• Completing operational tasks related to inventory, transfers, and other tasks as assigned.
• Demonstrating flexibility and adaptability to support the needs of the business.
• Supporting the shipping and receiving team with daily new receipts by placing incoming stock in the appropriate stockrooms following the established standards.
• Supporting with other operational duties as needed.

Qualifications include:

• Excellent customer service skills
• Ability to stand for extended periods
• Attention to detail and hand-eye coordination
• Professional who is detail oriented with a sense of urgency.
• Support an environment of teamwork, trust, and collaboration.
• Excellent communication skills
• Demonstrate adaptability and flexibility in scheduling to meet needs of the business.
• Proficient with POS systems and Microsoft Office Suite, Outlook and Excel.
• Ability to work a flexible schedule according to needs of the business.
• Ability to lift up to 50 pounds without assistance.
• Willingness to learn, grow and adapt as per the needs of the business.