Enrollment Manager

Location: Baton Rouge, Louisiana (Hybrid)

Reports to: Director of Membership

Status: Full-Time, Exempt (37.5 hours per week)

Compensation: TBD based on experience

To apply: Send resume and cover letter to View email address on click.appcast.io

POSITION SUMMARY

The Enrollment Manager is responsible for executing and coordinating the operational processes that support the Society's membership enrollment program. This role works directly with enrollment data, systems, reporting, workflows, and communications to ensure accurate and efficient enrollment activities from invitation through onboarding.

Working collaboratively across the organization and with external partners, the Enrollment Manager uses data, technology, and operational best practices to improve enrollment outcomes, streamline processes, and support the Society’s membership goals.

This role requires accuracy, consistency, discretion, and a commitment to maintaining high-quality data and operational processes in a deadline-driven environment.

KEY RESPONSIBILITIES

• Manage enrollment workflows, timelines, and operational processes.
• Partner with Chapter Relations staff to support successful chapter enrollment cycles.
• Prepare, validate, and process enrollment data to support invitation distribution and onboarding activities.
• Maintain the accuracy, integrity, and consistency of enrollment data across multiple systems, reports, and workflows.
• Monitor enrollment performance and identify opportunities to improve participation and outcomes.
• Develop, analyze, and maintain reports that provide actionable insights into enrollment performance and trends.
• Identify and resolve data discrepancies, operational issues, and workflow challenges while recommending opportunities for automation and process improvement.
• Coordinate certificate processing, new member packet fulfillment, and related operational activities.

QUALIFICATIONS

Required

• Bachelor’s degree or equivalent professional experience.
• 2+ years of experience in membership operations, data management, program operations, or a related field.
• Experience working with CRM, AMS, or other database-driven systems.
• Advanced proficiency in Microsoft Excel, including data management, reporting, analysis, and spreadsheet automation.
• Exceptional attention to detail and commitment to data accuracy.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and project coordination abilities.
• Strong service orientation and commitment to supporting members and stakeholders.

Preferred

• Experience in nonprofit, association, or higher education environments.
• Experience in enrollment management or membership enrollment programs.
• Experience working with student, member, customer, or constituent data and records.
• Experience with Association Management Systems (AMS), reporting, analytics, business intelligence, and integrated technology platforms.
• Experience with automation tools, AI-assisted workflows, process improvement, workflow optimization, or project coordination.

SUCCESS PROFILE

Successful candidates thrive in data-driven, process-oriented environments and are comfortable working with large datasets, complex systems, and cross-functional business processes. They are:

• Exceptionally detail-oriented, with the ability to manage large volumes of data, identify inconsistencies, and maintain a high degree of accuracy across multiple systems and processes.
• Skilled at analyzing data and translating insights into actionable recommendations.
• Skilled in working with databases, spreadsheets, reporting tools, and integrated technology platforms to manage and analyze large volumes of information.
• Skilled at building collaborative relationships and working effectively across departments to coordinate complex processes and achieve shared goals.
• Effective at troubleshooting data integrity, operational, and system-related issues in collaboration with technical stakeholders.
• Process-minded, with a continuous improvement approach to workflows and operational efficiency.
• Able to manage recurring operational deadlines while maintaining a high level of accuracy, consistency, and attention to detail.
• Adaptable and comfortable learning new technologies, automation tools, and evolving business processes.

About Phi Kappa Phi

Founded in 1897, Phi Kappa Phi is the nation's oldest and most selective collegiate honor society for all academic disciplines. Phi Kappa Phi inducts approximately 20,000 students, faculty, professional staff and alumni annually. The Society has chapters on more than 300 select colleges and universities in the United States and its territories. Membership is by invitation only to the top 10 percent of seniors and graduate students and 7.5 percent of juniors. Faculty, professional staff and alumni who have achieved scholarly distinction also qualify. The Society's mission is to "cultivate a community that celebrates and advances the love of learning." For more information, visit