Client Service Coordinator

Charleston, West Virginia 405 Capitol St Suite 809 Charleston, WV 25301, USA Make money! Make a Difference! We offer a base salary and a consistent schedule that enables you to have an excellent work-life balance. We also provide an extensive training program on all our hair loss solutions. New management believes in the power of hair and how it makes people feel happy, secure, and confident. HairClub offers an array of hair loss treatments for all hair types and stages of hair loss. Our solutions are tailored to perfectly meet the needs of our clients. Interact with clients, potential clients, and visitors to create a welcoming environment and facilitate client scheduling. If you are an energetic, dynamic, and compassionate individual, this job is for you! You will get to know the clients and help them through their hair loss journey. It is not your typical front desk job. You’ll have the ability to truly make a difference in someone’s life and help our clients put hair loss in their control to regain their confidence. Major Responsibilities Greets all clients & visitors promptly with a smile, portrays a positive attitude, and assists with all reasonable requests. Answers incoming calls promptly and professionally, provides accurate and appropriate information, and directs calls to other staff members while minimizing impact on existing clients. Accurately enters all client transactions by selecting the correct performers, service/product codes, and tenders. Actively manages scheduling activities including advance booking, wait times, optimizing schedule, service accuracy, appointment ticket accuracy, and appointment confirmations. Supports the styling team by assisting with scheduling, documentation, communicating appointment changes, retail/service add‑on sales, and various administrative duties. Perform other reasonable duties as assigned. Qualifications At least one (1) year of previous high‑paced guest service experience. Experience with point of sale systems or other business software. Communicates professionally and timely with all persons in the Company. Utilizes superior organizational and time‑management skills. Able to work under time constraints and pressure. Works independently and self‑motivated. Professional image. Benefits Fun environment to help people feel good about themselves. User‑friendly electronic salon scheduling software to schedule appointments seamlessly and keep you organized. Paid vacation days, paid holidays, and personal days starting the day you are hired. Comprehensive health benefits (medical, dental, life insurance and more). 401(k) retirement savings plan with company match after one year. Tuition reimbursement after one year. Company‑paid training when you are hired and throughout your career with HairClub. Equal Opportunity Employer HairClub is an equal opportunity employer, dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. HairClub strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr