Patient Service Rep

Job Description

Job Description

Patient Service Rep Needed!

Robert Half is partnering with a respected healthcare organization to identify a Patient Service Representative for a busy primary care practice in Plumsteadville, PA. This position serves as the first point of contact for patients and plays a critical role in delivering an exceptional patient experience through appointment scheduling, front desk operations, registration, insurance verification, and patient support.

The ideal candidate will have strong customer service skills, previous medical office experience, and the ability to thrive in a fast-paced healthcare environment. Experience with Epic/EPIC is highly preferred.

Key Responsibilities
Patient Registration & Scheduling
Answer incoming patient calls and respond to inquiries professionally and efficiently
Schedule, reschedule, and cancel patient appointments while maintaining accuracy
Register patients and update demographic and insurance information in the electronic medical record (EMR)
Manage patient check-in and check-out processes
Collect copayments and required patient documentation, including insurance cards, referrals, and signatures
Communicate appointment delays and patient flow updates to patients and clinical staff
Insurance & Administrative Support
Verify insurance eligibility, benefits, and patient demographics
Obtain referrals, authorizations, and coordinate benefits as needed
Maintain accurate patient records and documentation
Support daily administrative functions to ensure efficient office operations
Customer Service
Deliver an exceptional patient experience through professional and compassionate interactions
Anticipate patient needs and resolve concerns promptly
Build positive relationships with patients, visitors, providers, and office staff
Compliance & Confidentiality
Adhere to HIPAA guidelines and organizational policies
Maintain patient confidentiality and privacy at all times
Ensure compliance with federal, state, and healthcare regulatory requirements
Qualifications
1+ years of medical office, patient access, patient registration, medical receptionist, or healthcare customer service experience preferred
Experience scheduling patient appointments in a healthcare setting
Insurance verification and authorization experience strongly preferred
Strong computer and data entry skills
Excellent verbal and written communication skills
Ability to multitask and work effectively in a fast-paced environment
EPIC experience highly preferred
High school diploma or equivalent required
Schedule

Typical weekly schedule includes:

One late shift per week: 12:00 PM - 8:30 PM
Three daytime shifts between 7:45 AM - 5:30 PM
Rotating Saturday coverage every fourth week (8:00 AM - 12:00 PM)
Schedules are released approximately two weeks in advance

Example schedule:

Monday: 7:45 AM - 4:15 PM
Tuesday: 8:00 AM - 4:30 PM
Wednesday: 12:00 PM - 8:30 PM
Thursday: 9:00 AM - 5:30 PM
Friday: 7:45 AM - 4:15 PM
Training
Four-day EPIC training program (Tuesday-Friday, 9:00 AM - 5:00 PM)
Successful completion of EPIC assessment required
HIPAA compliance training provided

For immediate consideration please call the Bucks County office of Robert Half at View phone number on us.fitly.work. Thank you!• Previous experience in patient services, customer support, medical front office work, or a related healthcare administrative role.
• Strong verbal and written communication skills with the ability to interact professionally with patients, providers, and staff.
• Working knowledge of appointment scheduling, insurance eligibility review, referrals, and authorization processes.
• Experience using Epic software, EMR systems, or other electronic medical records platforms.
• Understanding of HIPAA requirements, confidentiality standards, and healthcare compliance practices.
• Ability to manage multiple priorities, resolve issues efficiently, and maintain accuracy in a fast-paced environment.
• Familiarity with patient demographic entry, copay handling, and benefit-related administrative functions.
• Experience supporting healthcare screenings or related documentation, including coordination of candidate screening requirements, is a plus.