Office Administrator

Americarb is a family-owned manufacturing company established in 2002, based in Niagara Falls, NY and Ashland, OH. We process high-temperature carbon, graphite, and ceramic materials for critical applications in aerospace, defense, semiconductors, and energy – running industrial furnaces and applying advanced engineering and material science to solve problems in harsh environments. We’re riding the wave of U.S. manufacturing revitalization, building jobs for skilled workers, and strengthening the defense industrial base. Americarb supplies carbon materials for missile defense systems and energy storage technologies, and was awarded a $13M Department of War contract to modernize facilities and expand production capacity for solid rocket motors. Role Description The Office Administrator keeps our Niagara Falls office running day to day – greeting visitors and contractors, managing vendor and supply orders, and providing front-line customer service. You’ll be the face of Americarb for anyone who walks through our door, and the go-to person keeping the office organized and supplied. We’re looking for someone organized, personable, and comfortable juggling a variety of tasks in a fast-paced industrial office. Key Responsibilities Serve as the first point of contact for the Niagara Falls office – greeting visitors, answering phones, and directing inquiries. Sign in and manage contractors and visitors on-site, including maintaining visitor logs and coordinating facility access. Handle ordering for office and facility supplies, tracking orders and managing inventory levels. Manage day-to-day vendor relationships – coordinating deliveries, service calls, and vendor communication. Provide customer service support, fielding calls and emails and routing them to the right team member. Keep common areas, supply rooms, and administrative processes organized and running smoothly. Support other departments with administrative tasks as needed – filing, data entry, and scheduling. Qualifications High school diploma or equivalent; Associate’s degree a plus. 2+ years of office administration, front-desk, or customer service experience. Strong organizational skills and comfort managing multiple priorities in a fast-paced environment. Proficiency with Microsoft 365 (Word, Excel, Outlook). Excellent verbal and written communication skills, with a customer-first mindset. Comfortable interacting with contractors, vendors, and visitors in an industrial/manufacturing setting. Culture & Values At Americarb, you won’t get lost in layers of bureaucracy. You’ll work side by side with leadership, engineers, and operators to modernize U.S. manufacturing. Our values: Mission-First Mindset – delivering solutions for defense and energy security Hands-on Leadership – visible, present, and trusted on the plant floor Transparency & Collaboration – decisions made together, aligned with impact Problem-Solving Culture – take initiative, fix bottlenecks, keep the mission moving Compensation: $20 to $25/hour Medical, dental, and vision insurance (co-pay) Disability and life insurance Paid Time Off (PTO) FMLA, Workers’ Compensation, and Disability in accordance with NY state policy Americarb is an equal opportunity employer. #J-18808-Ljbffr Americarb | America’s Carbon Company