Operations Training Lead

Now Hiring: Operations Training Lead

CJ Logistics America is seeking an Operations Training Lead to own training quality and consistency across our logistics center network. In this role, you will build a strong bench of certified trainers, roll out standardized learning plans, and support new site startups, system conversions, and strategic projects. This role requires travel between locations to onboard staff, stabilize performance, and audit compliance.

You will spend your time in a hybrid environment—balancing office tasks with active, hands-on leadership directly on the warehouse floor.

• Network Development: Grow and maintain the internal trainer network to ensure backup coverage at every logistics site.
• Train-the-Trainer: Conduct workshops to set consistent standards for classroom and on-the-job training, certifying and coaching site-based trainers.
• Startup & Conversion Support: Plan and execute end-to-end training for new startups, WMS system conversions, and key strategic projects.
• Onboarding & Competency: Run and audit onboarding plans, training all warehouse roles with a focus on verified competency in safety, accuracy, and productivity.
• Performance Observation: Implement formal observations to measure employee proficiency against SOPs and coach site leaders on driving behavioral change.
• Data-Driven Solutions: Partner with HR and Operations to analyze performance data, diagnose training gaps, and launch targeted fixes.
• Compliance Auditing: Conduct comprehensive training and compliance audits at each site at least once per year, delivering detailed reports to Site General Managers.
• Content Management: Keep all SOPs, digital learning tools, and physical training materials current, functional, and accessible.

• Experience: 3–5 years in operations training, warehouse leadership, or multi-site learning & development.
• WMS Expertise: Hands-on proficiency with Warehouse Management Systems (WMS), including direct experience leading training during system conversions.
• Coaching & Delivery: A clear, constructive coaching style with the proven ability to lead diverse training sessions and adjust delivery to the audience's pace.
• Analytical Skills: Strong use of performance data to pinpoint root causes of training gaps.
• Flexibility & Travel: Comfort shifting priorities in a fast-paced environment and availability for up to 75% local travel across the assigned region.
• Interpersonal Savvy: Strong interpersonal skills with the ability to influence site leadership and work seamlessly across functions.
• Physical Capability: Ability to wear required PPE (steel-toed shoes, safety glasses, high-visibility vests) and work on-site within warehouse environments containing varying temperatures, loud noises, concrete floors, and industrial vehicle traffic.

• Regional Impact: Drive the standardization of learning and operational excellence across multiple facilities.
• Stable Career: This is a Salary, Exempt corporate role within our Learning & Development division.
• Inclusive Environment: Join an Equal Opportunity Employer that relies on diverse skills, backgrounds, and perspectives to drive innovation and growth.
• Supportive Culture: We are fully committed to providing reasonable accommodations to ensure all employees can perform their essential functions successfully.

Ready to cultivate and lead our network-wide training talent? Apply today! At CJ Logistics America, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply. This position is not eligible for visa sponsorship or support for work authorization.