Customer Service Clerk, Restorative Clinic, Penn Dental Medicine

University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world‑renowned leader in education, research, and innovation. This historic Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn offers undergraduate, graduate, and continuing education across 12 schools with an interdisciplinary approach to scholarship. As an employer, Penn has been ranked nationally for its work environment and received recognition from Forbes as one of America’s Best Large Employers in 2023. Posted Job Title Customer Service Clerk, Restorative Clinic, Penn Dental Medicine Job Profile Title Clerk B Job Description Summary The Customer Service Clerk is a critical position in the support of the dental clinics of Penn Dental Medicine. Clerks are responsible for dispensing, collecting, and inventorying dental instruments, equipment, and consumable supplies used in the clinics for the treatment of patients and for student education. Job Description Customer Service Clerks with Penn Dental Medicine clinics are responsible for dispensing, collecting, and inventorying dental instruments, equipment, and consumable supplies used in the clinics for treating patients and for the education of student doctors. Clerks identify all instruments and materials dispensed to pre‑doctoral students, address defects, send small equipment for repairs, sterilize pre‑doctoral student‑owned electrical handpieces, and handle miscellaneous instruments. Clerks are tasked with creating exceptional experiences for faculty and staff by providing a high level of customer service, helping Penn Dental Medicine “Shape the Future of Care”. Responsibilities Accurately identify individual instruments; dispense & collect instruments, materials & small equipment cassettes, and materials dispensed in all pre‑doctoral clinics. Sterilize pre‑doctoral student‑owned electrical handpieces, small burs, and miscellaneous instruments; disinfect and wrap small equipment; send equipment out for repair when needed. Prepare for pre‑doctoral license exams twice a year. Set up & break down supplies, materials, and clinic before and after exams. Work with other team members and close the clinic at the end of the session. Prepare and restock for the next day the clinic is open. Cross‑train and rotate throughout the other three clinics as needed based on business needs. Regularly check oxygen levels on oxygen tanks and track/accurately account for crash cart materials. Replace expired material in clinic crash carts. Perform other duties as assigned. Other Expectations Candidate must be available to work a scheduled shift of 11:30 AM – 8:30 PM, Monday through Friday. Ideal candidates will value punctual attendance, take responsibility for all work activities, follow through on commitments, implement decisions, maintain confidentiality, and learn from mistakes. Consistently exhibit professionalism, respect, optimism and energy; learn new skills and perform work in different ways. Qualifications A high school diploma or GED and 1‑2 years of experience or equivalent combination of education and customer experience is required. Experience with Windows‑based software is required; dental software experience is preferred. Knowledge of dental terminology and procedures is preferred. Excellent customer service and oral and written communication skills are required. Job Location - City, State Philadelphia, Pennsylvania Department / School School of Dental Medicine Pay Range $17.12 – $22.12 Hourly Rate Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered. Equal Opportunity Statement The University of Pennsylvania is an equal‑opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law. Special Requirements Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job. University Benefits Health, Life, and Flexible Spending Accounts – Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. Flexible spending accounts allow you to pay for eligible health care and dependent care expenses with pre‑tax dollars. Tuition – Take advantage of Penn’s exceptional tuition benefits. You, your spouse, and your dependent children can receive tuition assistance at Penn. Dependent children are also eligible for tuition assistance at other institutions. Retirement – Penn offers generous retirement plans: Basic, Matching, and Supplemental retirement plans that allow you to save on a pre‑tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard. Time Away from Work – Penn provides a substantial amount of time away from work during the year, allowing you to relax, take vacations, attend to personal affairs, recover from illness or injury, and spend time with family. Long‑Term Care Insurance – In partnership with Genworth Financial, Penn offers faculty, staff, and eligible family members long‑term care insurance. New hires receive coverage without proof of good health or underwriting. Eligible family members must provide proof of good health and are subject to underwriting. Wellness and Work‑life Resources – Penn is committed to supporting faculty and staff in balancing work and personal life, offering a variety of programs and resources to support health, family, and work‑life balance. Professional and Personal Development – Penn provides an array of resources to help you advance personally and professionally. University Resources – As a member of the Penn community, you have access to the University’s libraries, athletic facilities, arboretum, art galleries, museums, and cultural events such as the Penn Relays, Penn Museum, Annenberg Center, and others. Many activities are free for faculty and staff. Discounts and Special Services – From arts and entertainment to transportation and mortgages, you’ll find discounts on goods and services. Penn arts and cultural centers and museums offer free and discounted admission and memberships. Additional savings on new cars, phone service, movie tickets, and theme parks are available. Flexible Work Hours – Flexible work options provide creative approaches for balancing work and personal commitments, including non‑traditional hours, locations, and job structures. Penn Home Ownership Services – Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, usable for closing costs or home improvements. Adoption Assistance – Penn will reimburse eligible employees for qualified expenses related to the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in a household. To learn more, please visit: #J-18808-Ljbffr Dormont Manufacturing Co