Head Banker- Wilton Square

Head Banker

The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join our Wilton Square team.

This opportunity may be perfect for you if you have experience in:

• Excellent Customer Service
• Transaction Accuracy & Cash Handling
• Digital Proficiency
• Problem Solving

About this position:

As a Head Banker at our Wilton Square office, you serve as the key frontline leader responsible for delivering an exceptional customer experience while overseeing teller line operations and daily branch activity. This role combines advanced customer service, operational oversight, problem solving, team support, and guidance to ensure efficient, accurate, and compliant service delivery. The Head Banker acts as a primary resource for both customers and team members on the teller line, resolving complex inquiries, ensuring accurate teller and branch cash limits, supporting transaction processing, maintaining operational integrity, and providing guidance to ensure adherence to policies, procedures, and regulatory requirements. In addition, the Head Banker fosters strong customer relationships by identifying needs and recommending appropriate products and services. This role also supports branch performance by contributing to sales and referral goals, while assisting with account opening, wire processing, ordering debit cards, and other customer transactions as appropriate.

Essential Job Functions:

• Processes transactions accurately and efficiently; follow proper cash handling procedures; balance cash drawer and adhere to established cash limits, buying and selling currency from the vault
• Fields incoming customer service calls referencing knowledge of Company operations, products, services, and programs
• Identifies opportunities to provide additional products or services and generate client referrals
• Answers account and banking related questions such as interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies
• Prevents and detects fraud by identifying counterfeit currency and monetary instruments, including cashier's checks, money orders, and domestic/international wire transfers, following customer identity verification, adhering to check cashing and dual-control procedures
• Performs daily reconciliation and maintenance for the ATM and process night depository bags under dual-control as assigned
• Protects customer and Company resources by following security requirements such as executing branch opening and closing protocols ensuring branch safety
• Provides key support to the Banker I and Banker II, by serving as a peer mentor and subject matter expert for complex customer service inquiries and transactions
• Prepares and submits, assigned, monthly reporting; ensures reports and logs are completed on time
• Opens basic customer accounts, such as checking and saving, and orders debit cards as appropriate
• Maintains up-to-date knowledge of and adheres to applicable federal regulations and Company policies and procedures

What you will need to thrive in this role:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:

Education/Certifications:

• Associate's degree or equivalent experience preferred
• 3 years of experience in banking, customer service, cash handling, or retail sales preferred

Skills/Knowledge:

• Strong written and verbal communication skills, in English, with the ability to communicate confidentially, clearly, professionally, and confidently with customers, internal partners, management, and other stakeholders; bilingual is a plus
• Demonstrated commitment to delivering high-quality customer service with a courteous, patient, and professional demeanor
• Strong attention to detail and problem-solving skills with the ability to follow procedures
• Proven ability to manage multiple tasks simultaneously while remaining aware of surroundings and priorities
• Sound judgment, discretion, and a high level of integrity when handling confidential information
• Proficiency in Microsoft Office applications (Word, Outlook, Excel) and ability to effectively learn and utilize department specific systems and software

Physical Demands and Work Environment:

• Ability to remain in a stationary position, often standing, for prolonged periods of time
• Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations
• Ability to move, lift, carry cash bags, coin boxes, and branch equipment up to 30 pounds
• Travel to various branches as needed; travel can be completed by car, public transportation, or other reasonable means. Ability to travel is required to maintain client relationships and support business objectives.
• Ability to participate in rotational Saturday schedule to provide branch support
• Reasonable accommodation will be provided as required by law to enable qualified individuals to perform the essential functions of the job.

What we will bring to the table:

We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:

• Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
• Medical, Dental, and Vision Insurance and Flexible Spending Plan
• Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
• Education and Tuition Reimbursement
• Employee Assistance Program for our employees and their immediate family members

We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes.

The salary range for this position is $21.00 - $24.00 an hour commensurate with experience and education. Additional compensation may be earned through the Company's annual bonus program, subject to individual and company performance.