Palliative MA | Medical Assistant

Palliative Medical Assistant

Location: Tumwater, WA offices Schedule: Full-time, Monday to Friday, 8:00 am to 5:00 pm

Puget Sound Home Health & Hospice is seeking a detail-oriented and collaborative Palliative Medical Assistant to join our team.

This pivotal role for community-based palliative care/chronic care management (CCM) provides administrative support to a care team that serves patients with serious, long-term illnesses. This role involves working closely with patients and families, community partners, ARNP and other nursing staff, and other office support staff to help coordinate care and improve overall quality of life.

Benefits:

• Pay: $24-33 per hour, DOE
• Comprehensive Medical, Dental, and Vision insurance
• Free health concierge services
• FSA and HSA accounts
• Paid Life and AD&D insurance
• Paid Sick, Holidays, and PTO
• STD, LTD, and other voluntary insurance plans
• Company-wide celebrations of your great work & accomplishments
• Support for your professional growth and development
• Opportunities for advancement and growth
• AMAZING teammates & leaders who are supportive, inclusive, and fun!

Qualifications

• Graduate of an accredited Medical Assistant program; current MA certification required (AAMA, AMT, NHA).
• Current Basic Life Support (BLS) certification.
• Experience in palliative, hospice, or chronic care preferred.
• Strong communication, organization, and problem-solving skills; empathetic and calm under pressure.
• Proficiency with Electronic Health Records (EHR) and virtual health technologies
• Experience with Home Care Home Base is strongly preferred

Key Responsibilities:

• Maintain accurate and timely documentation in the electronic health record (EHR), ensuring patient information and care coordination activities are properly recorded.
• Conduct outreach to patients with chronic conditions via phone, email, or approved virtual platforms to support follow-ups, care plan engagement, and appointment reminders.
• Serve as a communication hub between patients, families, providers, and community partners to ensure timely coordination of care and information sharing.
• Support provider and care team workflows by assisting with scheduling, calendar coordination, and tracking follow-up tasks or referrals.
• Answer and route incoming calls, assist with patient inquiries, and help maintain a professional and responsive front office environment.
• Assist with scheduling appointments and managing patient calendars to support efficient clinic operations.
• Monitor office and clinical supply levels, coordinate ordering, and maintain organized inventory records.

We pride ourselves on our quality of care and ethical business practices as well as our foundational Core Values of CAPLICO:

• Customer Second (Employee First!)
• Accountability
• Passion for Learning
• Love One Another
• Intelligent Risk Taking
• Celebration
• Ownership