Front Desk Ambassador

Illume Front Desk Ambassador

Illume Fertility specializes in the treatment of infertility, including assisted reproductive technologies (ART) like intrauterine insemination (IUI), in-vitro fertilization (IVF), and pre-implantation genetic testing (PGT). Illume Fertility is Fairfield County's largest fertility clinic and egg donation center and is led by eight board-certified reproductive endocrinologists. Illume Fertility is consistently recognized as an LGBTQ Healthcare Equality Leader and its Integrated Fertility & Wellness program offers holistic support via acupuncture, mental health counseling, support groups and nutritional counseling. Illume Fertility has 5 convenient locations in Norwalk, Danbury, Stamford and Trumbull, CT and Harrison, NY.

As an Illume Front Desk Ambassador, you are expected to represent the organization when patients come into our offices, to be able to articulate the vision and mission, to promote our services when appropriate, and detect opportunities to improve the patient's experience for the patient's convenience and to help the growth of the practice. The position supports the organization's efforts by carrying out a warm and effective welcoming process, providing premier customer service, and compliance of procedure and policies.

Duties and Responsibilities:

• Answers phones and triage calls
• Update patient insurance and demographics in all system i.e., (Athena, Azalea, and RESource).
• Collect and document patient chart items (consent, license, insurance, facesheet, picture).
• Schedule patient appointments and alert appropriate team members.
• Order office supplies and manage presentation of the front desk and waiting room.
• Effectively sign in patients and alert appropriate departments of patient's arrival.
• Process payments (patient balances, copays, vitamin purchases).
• Actively participate in monthly Front Desk Department meetings.
• Responsible for Faxes, Medical Records.
• Confirm Patient Appointments.

Qualifications:

• Proficiency in verbal communication in English and understanding of basic written English.
• Demonstrated ability to work effectively in a team environment.
• Demonstrated problem solving skills in a complex environment.
• Demonstrated effective interpersonal relationship and customer service skills.
• Good organizational and time management skills

Education & Experience:

• High School diploma or equivalent required
• Previous experience in customer or patient service required

Immunization:

Staff member must meet immunizations requirements as stated in the Illume Fertility immunization policy.

• TB inoculation
• Flu vaccine
• Others as they become required

Benefits (if applicable):

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance