Sales Strategy & Support Manager - Field Readiness and Behaviors

Job Description

Help shape how thousands of branch teams show up for clients every day. In this role, you will turn field insights into clear, actionable strategies that improve client engagement and deepen relationships. You will partner across the firm to deliver tools, communications, and learning that make change easier to adopt. If you enjoy translating strategy into practical execution at scale, you will find meaningful impact here.

As a Sales Strategy and Support Manager in Consumer Bank Field Readiness and Behaviors, you help us bring branch strategy to life through simple, effective tools and communications. We serve as the voice of more than 40,000 branch employees across a national footprint of approximately 5,000 branches, and you will help ensure their feedback is reflected in how we roll out products and processes. You will partner closely with internal stakeholders to guide initiatives that support client engagement in branch, by phone, and through new technology. You will also help us strengthen a consistent controls and compliance approach so our teams can execute confidently.

Job responsibilities

• Shape branch behavior strategy for product and process rollouts
• Partner across lines of business to align priorities and execution plans
• Translate field feedback into clear opportunities, requirements, and solutions
• Design field-ready tools and resources (for example, scripts, tip sheets, talking points, and playbooks)
• Manage end-to-end delivery to the field in partnership with communications, learning, marketing, and legal, risk, controls, and compliance teams
• Maintain close relationships with field leaders and frontline teams to understand real-time pain points and successes
• Own and maintain an inventory of team resources and materials to support consistent adoption
• Strengthen and support an effective controls and compliance framework for initiatives and materials
• Analyze data and trends to identify, prioritize, and execute transformative improvements
• Communicate progress, decisions, and updates clearly to senior stakeholders and partners

Required qualifications, capabilities, and skills

• Experience supporting branch teams, frontline sales enablement, or client engagement programs
• Experience partnering with legal, risk, controls, and compliance stakeholders on business initiatives
• Demonstrated project management experience managing multiple priorities and deadlines
• Proficiency with productivity tools and generative artificial intelligence tools (such as Copilot)
• Ability to use data and feedback to develop actionable insights and recommendations
• Strong written communication skills, including creating clear field-facing materials
• Strong verbal communication skills, including presenting to senior leaders
• Demonstrated attention to detail and ability to deliver high-quality outputs under urgent timelines

Preferred qualifications, capabilities and skills

• Experience in branch operations within a large retail banking network
• Experience in marketing, communications, or learning support for frontline audiences
• Experience creating and maintaining playbooks, scripts, and talk tracks for client engagement
• Experience managing content inventories, governance, and version control for field resources
• Familiarity with change management practices and measuring adoption outcomes
• Experience using structured employee feedback mechanisms (for example, surveys or listening sessions) to guide strategy

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.