Front Office Supervisor

Front Office Supervisor We are pleased to announce a wonderful opportunity for a Front Office Supervisor at a property managed by OTO Development . Responsibilities Assist guests in the check‑in and check‑out procedure, and throughout their stay. Work proficiently with the hotel’s electronic reservation system and other computer programs to ensure a seamless workflow. Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity. Anticipate guests’ needs and go out of your way to maximize the guest experience. Work collectively with other team members to foster a hospitable, approachable, and customer‑focused environment. Ensure accurate handling of guest reservation, check‑in, check‑out, payment including credit card and cash handling procedures. Maintain proficiency in administration of the hotel’s electronic reservation system. Maintain compliance with hotel safety programs and procedures, including emergency and security systems. Complete all required documentation (daily reports, checklists, etc.) in a timely manner. Qualifications Minimum 2 years of experience in a front desk/receptionist role. Strong interpersonal and communication skills, both written and verbal. Excellent customer service orientation and a willingness to go above and beyond for guests. Ability to work well with others and enjoy teamwork. Strong problem‑solving and solution‑finding abilities. Position Details Position: Front Office Supervisor Department: Property Reports to: General Manager Compensation: Hourly Physical Requirements This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time. Travel Requirements This position requires little or no travel outside the property and surrounding area. Benefits The company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401(k) with company match, company‑provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more. #J-18808-Ljbffr OTO Development