Dispatcher (Full-Time)

Job Description

Job Description

Dispatcher (Full-Time)

Reports To : Manager of Transit Center Operations / Manager of Dispatch

Union: Teamsters Local 118

Compensation: $28.81 per hour

Schedule: Monday, Thursday, Friday 1:00 PM9:00 PM; Saturday & Sunday 11:00 AM7:00 PM; Tuesday & Wednesday Off

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At RTS, Dispatchers play a vital role in keeping our community moving safely and efficiently by coordinating operators, responding to real-time service needs, and supporting reliable transit operations.

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This safety-sensitive, first-line supervisory position oversees dispatch operations, radio control, and Transit Center activities to ensure safe, efficient, and reliable transit service.

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• Assign operators and vehicles and manage Extra Board coverage.
• Monitor attendance, absences, schedules, and operator work assignments.
• Coordinate with Maintenance to ensure vehicle availability.
• Operate CAD/AVL, radio control, and dispatch systems.
• Respond to delays, breakdowns, accidents, emergencies, and weather events.
• Coordinate with Road Supervisors, Transit Center staff, police, and emergency responders.
• Monitor security systems, alarms, cameras, and Transit Center operations.
• Maintain operational records, logs, reports, and performance documentation.
• Support compliance with collective bargaining agreements.
• Make Transit Center announcements and perform gate assignments.

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• High School Diploma or GED.
• At least two years of transit-related experience.
• Supervisory experience or equivalent training.
• Strong communication, computer, organizational, and math skills.
• Knowledge of transit routes and schedules.
• Ability to exercise sound judgment and work in a team environment.

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Office and Transit Center environment requiring prolonged sitting, computer use, occasional standing and walking, and the ability to respond to operational events. Reasonable accommodations will be made for qualified individuals with disabilities.

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This position is safety-sensitive and subject to all applicable Federal Transit Administration drug and alcohol testing requirements.

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Additional Information

RGRTA maintains a zero-tolerance drug and alcohol policy in accordance with Department of Transportation (DOT) and Federal Transit Administration (FTA) regulations. All applicants for this safety-sensitive position must successfully complete a pre-employment drug screening and will be subject to ongoing drug and alcohol testing throughout employment as required by law.

Equal Employment Opportunity

RGRTA is committed to providing equal employment opportunities to all applicants and employees without regard to race, religion, color, national origin, citizenship or immigration status, sex, sexual orientation, gender identity, pregnancy, age, veteran status, disability, genetic information, or any other protected characteristic under applicable law.

Reasonable accommodations will be provided for qualified individuals with disabilities unless doing so would create an undue hardship.