Associate Director, Digital Marketing, Customer Engagement Media Planning and Measurement

Job Description As a key member of the Customer Engagement Planning & Measurement team, this Associate Director role will lead the Omnichannel go‑to‑market efforts and work with teams of analytic professionals and external media, creative and analytics agency partners. As we move towards faster insight‑gathering, faster decision‑making and improvement in the ability to execute more efficiently across multiple channels, we need to be able to deliver relevant information, solutions, and services to our customers how and when they need it. It is imperative that we understand our customers' engagement preferences more deeply and execute on those insights more efficiently across our promotional mix. Key Responsibilities Define and develop the promotional HCP & consumer activation and engagement strategic go‑to‑market plans. Improve our ability to go‑to‑market and engage customers in a more timely and relevant way. Collaborate with a wide array of stakeholders including Marketing, Promotions, Market Research, Analytics, various agencies/consultants, and the broader U.S. enterprise for shared resources. Utilize business strategy and customer insights to identify customer opportunities in digital channels. Develop omnichannel go‑to‑market strategy and design of longitudinal customer engagement plans to ensure positive customer experience. Leverage brand segmentation and customer insights to develop digital go‑to‑market segments. Define channel, media and third‑party digital partnership choices aligned to strategic priorities and behavioral/communication objectives to drive business impact. Design Customer Engagement Journeys to deploy omnichannel campaigns & support differentiated content needs. Perform in‑depth analysis of customer‑level engagement data (non‑personal and in‑person sales) from a variety of sources to inform the brand team of opportunities and choices. Utilize self‑service media analytics tools and perform analyses of customer level engagement data across channels. Develop test and learn agendas with defined measurement plans. Monitor performance vs. objectives to identify optimization opportunities while in flight. Partner with internal and external teams to uncover data‑driven insights via ad hoc and/or advanced analytics. Deliver impactful performance updates through effective storytelling, anchored in strategy, to internal and external partners on a regular cadence. Support installing non‑personal engagement best practices across the department to improve customer experience. Education Required BA/BS Required Experience & Skillset Minimum of seven (7) years omnichannel marketing and digital media (HCP and/or Consumer) campaign development experience with an emphasis on using both data and digital media strategy to optimize overall customer experience to drive business results. Strong knowledge of marketing fundamentals and ability to align marketing strategy and customer behavior change objectives to tactical campaign design across multiple dimensions (customer, channel, content, cadence). Analytical acumen – ability to synthesize large sets of data, experience looking for trends in data, segmentation analysis, monitoring campaign progress and identifying intervention points and business solutions to drive business results. Demonstrated change‑management skills and ability to establish action plans for self and others to complete work efficiently by setting priorities, establishing timelines and leveraging resources. Demonstrated ability to be adaptive and maintain effectiveness while experiencing major changes in work or environment. Demonstrated ability to lead complex projects/solutions with hands‑on, detail‑oriented approach. Strong business acumen with ability to translate complex and technical concepts clearly and concisely to broad audiences. Experience with using customer marketing capability tools. Innovative mindset with affinity toward experimentation and appropriate risk‑taking. As needed, ability to manage additional digital media related responsibilities within the group. Preferred Experience & Skillset 5 years of experience within Pharmaceutical, Healthcare, over‑the‑counter medicines, or other regulated industry. Experience with advanced marketing capabilities (i.e., marketing automation, campaign management, analytics platforms, sales force tools, digital/AI recommendation engines, etc.). Experience with Agile Team methodology. Understanding of compliance‑related concepts that govern pharmaceutical marketing and sales activities. Required Skills Adaptability Agile Methodology Business Strategies Campaign Management Collaborative Development Cross‑Functional Leadership Customer Engagement Customer Experience Improvement Customer Insights Digital Consumer Engagement Digital Marketing Go‑to‑Market Strategies Market Segmentation Omnichannel Marketing Pharmaceuticals Marketing Prioritization Service Excellence Strategic Planning Strategic Thinking Preferred Skills None specified. Employment Details Employee Status: Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: 10% Flexible Work Arrangements: Hybrid Shift: Not Indicated Valid Driving License: No Hazardous Material(s): n/a Benefits We offer a comprehensive package of benefits including medical, dental, vision‑healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. Salary $142,400.00 - $224,100.00 EEO Statement As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. Accommodations Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. If you need an accommodation during the application or hiring process, please contact us for assistance. #J-18808-Ljbffr