Emergency Dispatcher

Now Hiring: Emergency Dispatcher

Build your Career. Make a Difference. Presbyterian is hiring a skilled Emergency Dispatcher to receive emergency and non-emergency calls and dispatch security personnel to designated locations.

Type of Opportunity: Full time

Job Exempt: No

Job is based: Presbyterian Hospital

Work Shift: Varied Days and Hours (United States of America)

Responsibilities:

• Receive emergency and non-emergency service calls from the public and staff requesting a variety of services. Evaluate and determine nature, location, and priority of emergency; dispatch security officers as necessary. Gathers necessary information over the radio, phone or in person in a timely, efficient and professional manner.
• Monitor special alarms that are connected to the communications systems; take appropriate action as needed.
• Follow established emergency procedures as assigned by department maintain communications with law enforcement and emergency agencies as needed.
• Operate several computer programs relating to dispatch and alarm systems perform data entry of dispatch information.
• Completes activity log for each shift worked, detailing activities, and accounting for complete shift or duty hours. Maintains logs of patient valuables or lost and found articles,
• Maintain and enforce established departmental/organizational policies and procedures.
• Keep supervisor informed of activities and Issues during the shift.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meeting and scheduled training.
• Gives appropriate response times to requests for service,
• Reports to work on time, properly uniformed
• Gathers necessary information (pass on) at start of shift to ensure he/she is up to date on current events to adequately perform their duties.
• Maintains a high level of confidentiality as required and reports any confidentiality breaches to proper authorities immediately or as soon as possible.

Qualifications:

• Less than one year experience in general security, however 1 year security experience preferred.
• Must possess effective communication and written and documentation skills. Type accurately at a speed necessary for successful job performance
• Must be able to perform all requirements and training of a security technician.
• Must be able to demonstrate familiarization of hospital locations (PHS, KPH, RMC ) and security operations within 6 months of hire date.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian? As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.