Multi Unit Operations Manager

Full-Time. Salaried. Starting salary is $75k with additional earning opportunities. Schedule: Monday-Friday: 8:00am to 5:00pm, with availability as needed in the evenings and weekends for emergencies. Locations overseen: Middleburg Heights and Brook Park. Operating Partner Benefits Growth Opportunities: over 90% of our management team started as an entry level team member! PTO for all employees 401K Retirement Fund (Employer match up to 4%) Health Insurance Options including Health, Dental, Vision, family life insurance, and more Basic Life Insurance & Short-Term Disability 100% Company Paid! Employee Assistance Program Free employee Black Card Membership Job Summary The Operating Partner is responsible for driving operational excellence, revenue growth, and brand consistency across 1–3 National Fitness Partners locations. The role ensures the highest standards of cleanliness, compliance, and member experience while leading teams to exceed key performance indicators (KPIs) and achieve company goals. The Operating Partner is both a strategic and hands‑on leader, certified to repair Life Fitness/Matrix equipment and holds a Fitness Trainer Certification to model best practices in fitness and member engagement. Key Responsibilities Operational Leadership & Performance Partner with the Regional Director to formulate and implement strategic plans that achieve revenue and operational goals at the club level. Work closely with the Regional Director to ensure clubs operate in alignment with approved expense budgets and financial targets. Maintain consistent focus on KPIs including closing %, Black Card %, secondary billing, View email address on click.appcast.io utilization, and YoY Black Card Membership growth. Maintain at least a passing Club BER inspection score monthly, demonstrating adherence to operational excellence and brand standards. Monitor daily performance metrics and coach staff to meet or exceed NFP standards for revenue, service delivery, and compliance. Team Development & Leadership Hire, train, and develop competent, motivated team members focused on delivering the Ultimate Member Experience. Decrease club turnover through intentional leadership, coaching, and recognition. Conduct One‑On‑Ones regularly, setting clear development goals and measurable objectives for all staff. Model Servant Leadership through daily interactions, setting the tone for professionalism, teamwork, and accountability. Hold staff accountable to policies, procedures, and performance expectations, providing timely and constructive feedback. Brand Excellence & Member Experience Ensure clubs reflect the Planet Fitness brand promise through exceptional cleanliness, friendliness, and consistency in service. Personally model and monitor front desk activities, including info call scripting, giving engaging member tours, enrolling or managing memberships via DataTrak, and resolving member issues courteously and promptly. Maintain immaculate club cleanliness, ensuring all areas meet NFP and Planet Fitness standards at all times. Drive a culture of Raving Fans by ensuring every member feels welcome, valued, and supported. Oversee marketing initiatives, ensuring staff are fully trained and actively promoting all campaigns and promotions. Safety, Compliance, & Equipment Maintenance Ensure all clubs maintain strict compliance with OSHA, ADA, and company safety standards. Actively promote and maintain a safe and healthy club environment for members and staff. Respond to and report all member or employee accidents promptly and accurately using NFP protocols. Certified by Life Fitness/Matrix to perform and oversee basic equipment repairs and maintenance, minimizing downtime and ensuring equipment reliability. Ensure accurate documentation and timely resolution of safety and maintenance issues. Financial Management Ensure payroll hours remain within budgeted allotments through strategic scheduling and active management of labor costs. Approve staff timecards prior to payroll deadlines, ensuring accuracy and compliance with timekeeping policies. Support the Regional Director in achieving cost control and profit margin objectives across all assigned clubs. Additional Responsibilities Provide back‑up coverage and operational support for staff when necessary. Lead by example in all aspects of operations, demonstrating integrity, professionalism, and a deep commitment to NFP’s Core Values: Accountable, Driven, Passionate, Ambitious. Participate in company‑wide initiatives, meetings, and trainings as required. Other duties as assigned. #J-18808-Ljbffr National Fitness Partners