Technical Lead

About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

About the Role

OpenLoop is looking for a Technical Lead to join our team remotely with an async-friendly culture. This role is part of Hey Revia, the AI technology company recently acquired by OpenLoop. As we integrate Hey Revia’s AI Contact Center and AI Care Engine into OpenLoop’s national telehealth platform, this position will be foundational in shaping the technical architecture that powers care delivery at scale.

In this role, you will be responsible for leading system architecture, enabling AI-driven workflows, and building the engineering foundations behind Hey Revia’s zero-retention, HIPAA-ready platform. You will serve as both a hands-on engineer and a technical leader as we scale AI capabilities across clinics, care teams, and nationwide virtual care operations.

What Youll Do

Architect distributed, compliant backend systems on GCP (Cloud Run, Pub/Sub, BigQuery)

Own system design decisions, including service boundaries, data schemas, and language tradeoffs (Go, Python, TypeScript)

Lead integration and orchestration of AI models, including open-source LLMs, embeddings, and speech pipelines

Optimize prompts, evaluations, and agent behavior using tools like LangFuse

Drive observability: event-driven ingestion, tracing, automated QA for call transcripts and EHR data (FHIR/Medplum)

Act as a player-coach: contribute to core code paths while mentoring engineers

Collaborate cross-functionally with Product, Design, and Clinical Ops to align technical strategy

Champion reliability, compliance (HIPAA/SOC2), and scalable engineering practices

Other duties as assigned.

Who You Are

Bachelor’s degree in Computer Science, Engineering, or equivalent experience

8+ years of software engineering experience, including 2+ years as a Tech Lead or team lead

Expert-level skill in at least one of Go, Python, or TypeScript/Node, with ability to review full-stack code

Deep experience building distributed systems, containerized deployments (Docker, k8s, Cloud Run), and event-driven architectures

Hands-on experience with LLMs: open-source model hosting (vLLM, Ollama), embeddings, and RAG design

Familiarity with regulated domains (HIPAA, SOC 2) and/or healthcare data standards (FHIR, HL7)

Strong written and verbal communication; able to turn complexity into crisp RFCs and clear direction

Bias toward action with comfort in fast-paced, high-ownership engineering environments

Our Benefits
In addition, for salaried positions you would also be eligible for:

Medical, Dental, and Vision plans

Flexible Spending/Health Savings Accounts

Flexible PTO

401(k) + Company Match

Life Insurance, Pet insurance, and more

Our Company
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Sound like a good fit? We’d love to meet you.

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