Patient Experience Advocate
Duke University
Duke Health in Raleigh, NC is seeking a Patient Relations Specialist to investigate, resolve and document compliments and concerns from patients and visitors. You will develop and participate in customer service initiatives and report on outcomes to leadership.
You will partner with Clinical Service Units, Risk Management and Patient Relations to drive service excellence, analyze data, prepare executive reports, and support staff training on patient-centered care.
#J-18808-LjbffrVacancy posted 3 days ago
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