Patient Care Coordinator
$19 per hourReFocus Eye Health
Job Type
Full-time
- Be the Voice of Our Practice : Answer all incoming calls with a warm and professional demeanor, providing outstanding customer service.
- Masterful Appointment Management: Efficiently schedule, reschedule, and cancel appointments, ensuring accurate and timely service.
- Patient Advocate & Problem Solver: Address patient inquiries, verify insurance eligibility, and manage referrals with precision and care.
- Organization & Accuracy: Maintain patient files, ensure accurate data entry, and keep our systems up-to-date.
- Proactive Patient Communication : Call patients to remind them of upcoming appointments and ensure they have all the necessary information.
- Team Collaboration: Maintain positive relationships with physicians, office, and clinical staff.
- A customer-first attitude and a passion for patient satisfaction.
- Ability to handle a high volume of calls with efficiency and grace.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Ability to navigate multiple computer systems simultaneously.
- Ability to thrive in a fast paced environment.
- High School Diploma or equivalent.
- Experience with EHR and practice management systems.
- Experience with complex multi-phone software.
- Spanish speaking skills.
- 1 year of call center experience.
- Hours: Monday-Friday, 8:00 AM-4:30 PM or 8:30 AM-5:00 PM in our Providence medical practice location
- Pay: $19/hour to start them increasing after 90 days
We thrive on: Care for our patients and team, effective Collaboration, and a commitment to Elevate. Refocus is an equal opportunity employer and we value diversity.
Vacancy posted 3 days ago
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