Personal Banker I

Job Details Job Location: Waco Branch - Waco, TX 76710 Position Type: Full Time Mission & Core Values First State Bank’s mission is to treat the community as our home, customers as our neighbors, employees as our family, and by so doing, create value for our shareholders. Our Core Values are: Genuinely Care, Trust, Relentless Improvement and Accountability. All FSB employees perform their daily job responsibilities following these guiding principles in all aspects. Summary Responsible for both teller and new account transactions, cross-selling bank products/services and resolving customer service issues. Process new accounts and transactions with accuracy and efficiency while delivering an overall professional customer service experience while adhering to banking regulations. Essential Job Duties & Responsibilities Bilingual preferred. Processing deposit & withdrawal transactions. Balance cash drawer and TCR (Teller Cash Recycler). Detecting & reporting fraudulent or suspicious activities. Evaluating customer needs to suggest appropriate bank products & services. Opening & processing all available new account types. Taking wire requests. Assisting customers with debit card and internet banking services, check ordering, stop payments, and closing accounts, problem resolutions & special requests. Understanding loan options, including terms and rates (II, III). Consumer Loan application process (II, III). Complete In-Branch Closing process for Consumer Loan customers (III). Performing other miscellaneous customer service functions. Assisting supervisor with cross‑training other staff members (II, III). Build customer relationships through needs‑based conversations that drive appropriate sales and customer loyalty. Ensure all activities align with compliance requirements and support fraud prevention standards. Knowledge, Skills & Abilities Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction. English Language – Knowledge of the structure and content of the English language, including spelling, grammar and composition. Mathematics – Knowledge of arithmetic, algebra and their applications. Excellent attention to detail. Oral Comprehension – Ability to listen to and understand spoken information. Oral Expression – Ability to communicate information and ideas in speaking. Problem Sensitivity – Ability to recognize when something is wrong and know what steps to take to correct the problem. Information Ordering – Ability to arrange actions in a specific order or pattern. Number Facility – Ability to add, subtract, multiply or divide quickly and correctly. Speech Clarity – Ability to speak clearly so others can understand. Near Vision – Ability to review customer information on the computer or documents and visually identify customer identity. Speech Recognition – Ability to identify and understand speech of another person. Mathematical Reasoning – Ability to choose the right mathematical methods or formulas to solve a problem. Reading Comprehension – Understanding written sentences and paragraphs in work‑related documents. Active Learning – Understanding the implications of new information for problem‑solving and decision‑making. Physical Requirements Lifting – Ability to lift a minimum of 10 lbs. up to a height of 3–4 ft. Standing/Sitting – Ability to remain in stationary positions 75% of the business day. Dexterity – Ability to operate a computer and other office machinery such as a calculator, adding machine, copy machine and printer. Hearing – Ability to exchange accurate information with customers relating to their accounts and/or banking procedures. Other Duties Other duties as assigned. Qualifications If hired for a bilingual position – Must be proficient in both English and Spanish language. Additional Information This job description is subject to change at any time. Equal Opportunity Employment Statement First State Bank is an equal opportunity, affirmative action employer that encourages the diversity of our workforce and is committed to a discrimination-free environment for all employees and job applicants. All qualified applicants will receive equal consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, or other protected characteristics in accordance with applicable law and company policy. #J-18808-Ljbffr